Job Description

Are you detail-oriented, tech-savvy and passionate about optimising systems?

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Do you enjoy solving problems, improving processes and supporting users to get the most out of technology?

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Because at CBN, we're looking for someone who can take ownership of our Salesforce platform - driving efficiency, supporting users and helping us get the most out of our technology ecosystem.

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About CBN

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At Community Broker Network, we're not just supporting insurance businesses - we're shaping the future of the industry. As Australia's largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.

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Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.

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We're a certified Great Place to Work with an incredible culture, and a genuine commitment to helping our people grow.

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Our values:

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We Listen (Understand)

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We Achieve (Accomplish)

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We Are One (Together)

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Purpose of the Role

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This is not just a system administration role - it's an chance to play a critical part in how our business operates and grows.

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As a Salesforce Administrator, you'll be responsible for maintaining, improving and supporting our Salesforce platform. You'll work closely with stakeholders across the business to ensure the system is optimised, user-friendly and aligned to business needs.

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What You'll Do

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- Administer and maintain the Salesforce platform, ensuring optimal performance and data integrity
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- Manage user access, profiles, roles and permissions
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- Configure workflows, automations, reports and dashboards to support business operations
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- Support users by troubleshooting issues, answering queries and providing guidance
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- Collaborate with internal teams to gather requirements and implement system enhancements
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- Maintain data quality through regular audits, cleansing and governance processes
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- Assist with system integrations, updates and releases
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- Create and maintain documentation, training materials and user guides
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- Support continuous improvement initiatives to enhance efficiency and user experience
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What You'll Bring

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You'll thrive in this role if you're analytical, proactive and enjoy solving problems. You bring:

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- Previous experience as a Salesforce Administrator, 3+ years
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- Salesforce Administrator Certification required
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- Strong understanding of Salesforce functionality, reporting and automation tools
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- Experience managing users, permissions and system configurations
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- Excellent problem-solving and troubleshooting skills
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- Strong attention to detail and data accuracy
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- Ability to translate business needs into system solutions
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- Strong communication skills and ability to support non-technical users
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- A proactive mindset with a focus on continuous improvement
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- Experience with Omnichannel preferred
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Our Awesome Benefits!

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At CBN, we genuinely care about our people - and it shows. Here's what you'll enjoy:

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Great Place to Work certified

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Hybrid working flexibility - 3 days in the office, 2 days at home

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Wellbeing allowance

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Mental health days & birthday leave

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Competitive salaries

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Study support & professional development opportunities

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Incentive & bonus plan

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Paid parental leave

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️ Salary continuance benefit

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️ Travel and cyber insurance discounts

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Regular team events and cultural activities

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Extra perks like health insurance discounts, retail offers, and more!

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Ready to Join Us?

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If you're passionate about systems, enjoy improving processes, and want to play a key role in supporting our business through technology, we'd love to hear from you!

📌 Salesforce Administrator (Victoria)
🏢 Community Broker Network
📍 Victoria