Job Description

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Tom Ford Beauty represents up-to-date luxury, sophistication, and unapologetic glamour across fragrance, makeup, and skincare. We are seeking a confident and commercially driven Counter Manager to lead the Tom Ford counter at Myer Highpoint.

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This role is responsible for delivering a world-class luxury experience, driving strong commercial results, and owning overall counter performance.

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Leading from the front, you will create an elevated, personalised in-store environment where every client receives expert consultation and tailored recommendations. You will also drive in-store services and client experiences, leveraging consultations and service rituals to strengthen engagement, build loyalty, and maximise retail performance in line with Tom Ford’s high-touch service standards.

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You will be supported by industry-leading training and development, enabling you to build deep product knowledge, refine your service approach, and represent the craftsmanship and attention to detail synonymous with the Tom Ford brand.

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If you are a driven retail professional who takes pride in delivering exceptional client experiences and achieving strong commercial results, we would love to hear from you. Join Tom Ford Beauty and represent a brand defined by modern luxury, precision, and craftsmanship.

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- Proven experience in a Counter Manager or retail leadership role, ideally within prestige or luxury beauty
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- Demonstrated ability to consistently achieve sales targets and KPI performance
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- Strong commercial mindset, with the ability to drive results and grow the business
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- Experience delivering high-touch, premium customer service
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- Capability in clienteling and building repeat business
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- Solid understanding of retail operations (POS, stock management, reporting)
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- Strong communication and relationship-building skills with customers and store stakeholders
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- Professional presentation aligned with luxury brand standards
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- Luxury fragrance experience highly regarded
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- Flexible to work retail trading hours, including weekends and peak periods
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- Full working rights in the country
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📌 Tom Ford Counter Manager David Jones Melbourne (Victoria)
🏢 Estée Lauder Companies
📍 Victoria