Job Description

Summary:

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The IT Support Officer plays a crucial role in ensuring the smooth operation of IT systems within our organisation. Based in Brisbane, Queensland, this permanent full-time position involves providing technical support to staff, troubleshooting issues, and maintaining IT infrastructure. The ideal candidate will contribute to enhancing our technological capabilities and ensuring a high level of service delivery.

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Responsibilities:

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- Provide Level 1 technical support and timely resolution of user issues and service requests.
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- Monitor, manage, and escalate service desk tickets to internal teams and external vendors where required.
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- Installation, configuration, and maintenance of IT equipment and software.
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- Deliver a high-quality user support experience for both office-based and remote employees.
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- Support Microsoft Teams, video conferencing solution, printing services,



and workplace collaboration technologies.
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- Monitor and maintain IT systems, ensuring optimal performance and security.
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- Document support requests and resolutions in the ticketing system for future reference.
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- Collaborate with other IT team members.
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- Maintain the IT asset register and hardware inventory.
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Qualifications:

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- Proven experience in an IT support role or similar position.
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- Robust understanding of computer systems, mobile devices, and other tech products.
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- Excellent problem-solving skills and the ability to work under pressure.
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- Effective communication skills, both verbal and written.
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- Familiarity with ITIL practices and service desk systems is an advantage.
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📌 IT Support Officer (Petrie Terrace)
🏢 Brunel
📍 Petrie Terrace