TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and solid
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
a Level 1 Customer Support Specialist, you will be the first point
of contact for customers seeking help with technical or
account-related queries. You’ll troubleshoot technical issues and
guide customers toward effective solutions while delivering a
positive, empathetic experience. This role is ideal for someone who
enjoys helping people, learning new technology, and would like to
grow their career in a fast-paced SaaS environment. Provide
technical and accounting support via phone, chat, and ticketing
system Identify customer needs and offer tailored solutions to
improve business efficiency Troubleshoot basic technical issues
using diagnostic tools and available resources Resolve customer
issues at first contact where possible, ensuring timely and
accurate outcomes Escalate complex cases to Level 2 Support
following defined processes Communicate clearly and professionally
with customers across all channels Follow established processes,
SLAs, and communication standards Contribute to internal
documentation and knowledge articles when needed Collaborate
closely with teammates, Level 2 Support,



Sales and Retention team
Requirements 2+ years of experience working in a customer facing
role, providing support over the phone and by email Native-level
fluency in Japanese with strong English written and verbal
communication skills Knowledge of operating systems and experience
with at least two of the following: Windows®, Mac OS X®, Linux®,
iOS®, Android® Ability to explain technical concepts to customers
with varying technical backgrounds Strong analytical and
problem-solving mindset Ability to multitask and work in a
fast-paced support environment Ability to learn quickly and adapt
to new or updated software and processes What we offer Onsite
Onboarding in our Adelaide office for an optimal start Public
transport friendly offices Regular Team events and company-wide
celebrations Open door policy , no dress code rules, frequent all
Hands and Leadership Lunches Work From Abroad Program allowing up
to 40 days of work outside your contracting country We celebrate
diversity as one of core values, join and drive one of the c-a-r-e
initiatives together with us! TeamViewer is an equal opportunities
employer and is committed to building an inclusive culture where
everyone feels welcome and supported. We C-A-R-E and understand
that our diverse, values-driven culture makes us stronger. As we
continue to grow as a company, we also focus on enabling our
employees to grow both personally and professionally. We are proud
to have an open and embracing workplace environment that will
empower you to be your best no matter your gender, civil or family
status, sexual orientation, religion, age, disability, education
level, or race. If you require any accommodations or adjustments
during the application or hiring process, including interview or
onboarding support, please reach out to your Talent Acquisition
Partner, who will be happy to support you.

📌 Customer Support Specialist - Japanese Speaker (South Australia)
🏢 TeamViewer Germany
📍 South Australia