Job Description

Digital Service Representative & Customer Service Representative n
nLocation: Wagga Wagga Service Centre (Hub of Tumut and Narrandera Service Centres) n
nPlease note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. n
nSNSW Clerk Grade 2 / 3 - starting annual salary $ 64,375 plus superannuation and leave loading n
nEmployment Type: Ongoing Full -Time n
nSNSW Clerk Grade 3 /4 - starting annual salar y $74,118 plus superannuation and leave loading n
nEmployment Type: Temporary Full-Time n
nT h ese role s operates across a six-day roster, including every second Saturday. n
nLooking for a rewarding role with regular hours and a great team environment? Join our busy Wagga Wagga Service Centre and be part of a team that helps customers access essential services with confidence. You'll spend your day working directly with customers, providing face-to-face support, resolving enquiries, and helping people navigate important services. n
nIf you enjoy working with people and delivering outstanding customer service, we'd love to hear from you. n
nWhat are 'hub and spoke' Service Centres ? n
nIn some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. n
nTumut and Narrandera Service Centres are spoke sites for Wagga Wagga Service Centre . n
nAbout you n
nWe're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a customer environment where priorities shift quickly and no two days are the same. n
nYou stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction. You'll bring a positive attitude, strong work ethic and a willingness to learn. n
nThis role is ideal for people seeking a greater work-life balance or a meaningful role where they can make a real difference in their community. n
nIf you enjoy helping people, learning new skills and being part of a supportive and collaborative team, we'd love to hear from you. n
nWhat You'll Bring n
nYou don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn. n

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- A passion for helping people and delivering great face-to-face customer service
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- Robust communication skills and the ability to build rapport with a diverse range of customers
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- Confidence solving problems and navigating customer enquiries
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- The ability to stay calm, adaptable and professional in a busy environment
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- Comfort using technology and learning new systems
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- Reliability, flexibility and a willingness to support the team, including working additional hours when
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- A team-oriented approach, strong attention to detail and professionalism when handling confidential information
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nYour Impact n
nAs one of the first people customers meet when they visit our Service Centre, you'll play an important role in delivering a positive customer experience. n
nThrough face-to-face interactions, you'll help customers access important services, provide guidance, resolve enquiries and support them to achieve the best possible outcomes. Working closely with your team, you'll contribute to a welcoming workplace where customers feel valued, understood and supported. n
nHow to apply n
nPlease submit your resume and a cover letter addressing the targeted questions and outlining how your experience aligns with the focus capabilities of the role. n
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1. Tell us about a specific time you delivered exceptional customer service. What was the situation, what actions did you take, and what was the outcome? How did you go beyond the customer's expectations ?
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1. What attracted you to this role? Please provide an example from your previous experience that demonstrates your ability to work effectively in a fast-paced, high-volume environment.
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nClosing Date: Monday 28 September 2026 at 9:59am n
nFurther Information: n
nFor enquiries relating to recruitment please contact Joy Lethieullier via n
nAbout Service NSW n
nService NSW makes it easier to access government services for people and businesses across NSW. n
nAt Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. n
nOperating hours: n
nIn our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays. n




nThe Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. n
nFull-time - 70 hours per fortnight n
nHours are also subject to change based on the needs of the business. n
nWhat we offer n

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- Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
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- Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
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nService NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. n
nClick Here to access the Role Description . n
nVisit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. n
nA talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. n
Careers at Department of Customer Service n
nA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.n
Belong in our diverse and inclusive workplace n
nThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.n
nYou can view our full diversity and inclusion statement here .n
nWe provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . n
For more information, please visit
Information on some of the different types of disabilities n
nInformation on adjustments available for the recruitment process n

📌 Digital Service Representative & Customer Service Representative (New South Wales)
🏢 NSW Department of Customer Service
📍 New South Wales