Job Description

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Steelers Club is looking for an experienced and motivated Club Attendant / Relief Shift Supervisor to join our team.

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This is an exciting opportunity for an experienced Club or hospitality professional who is ready to take on additional responsibility and develop their leadership skills .

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The role will primarily work across Bar, Gaming and Reception , with the opportunity to step up and take responsibility for the Club's operations when rostered as Relief Shift Supervisor . You must be available to work night shift and weekends.

Key responsibilities n

As a Club Attendant, you will provide excellent customer service while supporting the smooth operation of the Club.

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Your responsibilities will include:

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- Providing friendly, professional service to members and guests.
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- Preparing and serving alcoholic and non-alcoholic beverages, including cocktails.
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- Preparing and serving coffee and providing tray service.
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- Providing gaming service across gaming machines, TAB and Keno.
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- Assisting with gaming machine clearances as required.
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- Maintaining clean, safe and well-presented bar, gaming and patron areas.
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- Operating POS and EFTPOS systems and maintaining accurate cash handling.
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- Checking customer identification and ensuring Club entry requirements are followed.
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- Welcoming members and guests and assisting with Club enquiries.
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- Signing in members and guests in accordance with Club requirements.
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- Promoting and processing Club memberships.
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- Monitoring patron behaviour and reporting issues to the appropriate Team Leader or Manager.
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- Completing cleaning and operational duties to Steelers' standards.
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- Following all Club policies, procedures and legislative requirements.
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Relief Shift Supervisor n

When rostered as Relief Shift Supervisor , you will take on additional responsibility for the smooth and effective operation of the Club during the shift.

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This may include:

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- Providing direction, support and leadership to Club Attendants.
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- Supporting staff to deliver consistently high customer service.
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- Monitoring the Club's operations and responding to issues as they arise.
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- Supporting compliance with RSA, RCG, WHS, harm minimisation and other legislative requirements.
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- Monitoring patron behaviour and dealing with operational issues appropriately.
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- Ensuring incidents, hazards and other concerns are reported and recorded.
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- Communicating with management regarding operational matters.
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- Leading by example and promoting a positive and professional team culture.
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About the role n

Steelers Club is looking for an experienced and motivated Club Attendant / Relief Shift Supervisor to join our team.

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This is an exciting opportunity for an experienced Club or hospitality professional who is ready to take on additional responsibility and develop their leadership skills .

n

The role will primarily work across Bar, Gaming and Reception , with the opportunity to step up and take responsibility for the Club's operations when rostered as Relief Shift Supervisor . You must be available to work night shift and weekends.

Key responsibilities n

As a Club Attendant, you will provide excellent customer service while supporting the smooth operation of the Club.

n

Your responsibilities will include:

n

n
- Providing friendly, skilled service to members and guests.
n
- Preparing and serving alcoholic and non-alcoholic beverages, including cocktails.
n
- Preparing and serving coffee and providing tray service.
n
- Providing gaming service across gaming machines, TAB and Keno.
n
- Assisting with gaming machine clearances as required.
n
- Maintaining clean, safe and well-presented bar, gaming and patron areas.
n
- Operating POS and EFTPOS systems and maintaining accurate cash handling.
n
- Checking customer identification and ensuring Club entry requirements are followed.
n
- Welcoming members and guests and assisting with Club enquiries.
n
- Signing in members and guests in accordance with Club requirements.
n
- Promoting and processing Club memberships.
n
- Monitoring patron behaviour and reporting issues to the appropriate Team Leader or Manager.
n
- Completing cleaning and operational duties to Steelers' standards.
n
- Following all Club policies, procedures and legislative requirements.
n

Relief Shift Supervisor n

When rostered as Relief Shift Supervisor , you will take on additional responsibility for the smooth and effective operation of the Club during the shift.

n

This may include:

n

n
- Providing direction, support and leadership to Club Attendants.
n
- Supporting staff to deliver consistently high customer service.
n
- Monitoring the Club's operations and responding to issues as they arise.
n
- Supporting compliance with RSA, RCG, WHS, harm minimisation and other legislative requirements.
n
- Monitoring patron behaviour and dealing with operational issues appropriately.
n
- Ensuring incidents, hazards and other concerns are reported and recorded.
n
- Communicating with management regarding operational matters.
n
- Leading by example and promoting a positive and professional team culture.
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About You n

We are looking for someone who:

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- Has previous experience in a registered club, hospitality or similar environment .
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- Has strong customer service and interpersonal skills.
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- Is confident working across bar, gaming and reception.
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- Has excellent communication skills.
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- Can confidently provide direction and support to other team members.
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- Is calm, professional and capable of dealing with challenging situations.
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- Has strong observational skills and attention to detail.
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- Can multitask and work effectively in a busy environment.
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- Shows initiative and is willing to take responsibility.
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- Is reliable, punctual and well presented.
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- Can work independently as well as part of a team.
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- Takes pride in maintaining high standards of service and presentation.ork experience within a Licensed Club or hospitality venue is preferred
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- Responsible Service of Alcohol Accreditation
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- Responsible Conduct of Gambling Accreditation
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- Advanced Responsible Conduct of Gambling Accreditation
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- Sound computer skills
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- Strong cash-handling skills
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- Strong customer service and interpersonal communication skills
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- Excellent communication and leadership
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- Problem-solving and decision-making
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- Punctual and reliable
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Essential Requirements nn
- Must be available to work weekends and night shifts
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You must hold:

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- Current NSW Responsible Service of Alcohol (RSA)
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- Current NSW Responsible Conduct of Gambling (RCG)
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- Advanced Responsible Conduct of Gambling (ARCG) (Preferred)
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Previous experience in a licensed club, hospitality, gaming or security environment will be highly regarded.

Our Club Values n

At Steelers Club, our team is guided by:

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Responsibility | Teamwork | Commitment | Caring | Challenge | Integrity | Leadership | Pride

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As a Relief Shift Supervisor, you'll be expected to lead by example and demonstrate these values in your interactions with members, guests and fellow employees.

Why join Steelers Club? n

This is a great opportunity to:

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- Work across Bar, Gaming and Reception .
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- Develop your leadership and supervisory skills.
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- Gain valuable experience stepping up into a Shift Supervisor role.
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- Be part of a supportive and professional team.
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- Work in an established Illawarra Club.
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- Build your skills across multiple areas of Club operations.
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The Roster n

This position requires flexibility to work a range of shifts, including evenings and weekends , in accordance with the Club's operational requirements

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📌 Club Attendant/Relief Shift Supervisor (Wollongong)
🏢 Steelers Club
📍 Wollongong