Job Description

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Melbourne or Sydney 12-Month Contract Maternity Leave Cover

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MUFG Pension & Market Services is seeking a Client Service Manager to join our Fund Solutions team on a 12-month maternity leave contract, commencing mid-October.

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You'll manage relationships with a portfolio of clients, acting as a key point of contact and working closely with internal operational teams to ensure services are delivered effectively and to a high standard.

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This is an chance to bring your existing Fund Services expertise into a client-facing role where you'll have visibility across client relationships, service delivery, reporting and business activity.

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About the Role

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As Client Service Manager, you'll be responsible for managing client expectations and ensuring our services continue to meet their objectives.

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You'll build strong relationships with client contacts, understand their needs and work proactively with internal operational teams and other stakeholders to resolve issues and deliver effective solutions.

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You'll need to understand how the business operates, how our operational teams support clients, and how to navigate key stakeholders across both the client and internal environment.

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You'll also support the growth of existing client relationships, including new mandates, funds, fund classes and series, while providing reporting and insight to clients and internal stakeholders.

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Your responsibilities will include:

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- Act as a key point of contact for a portfolio of Fund Solutions clients.
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- Build and maintain strong, productive relationships with client contacts and internal stakeholders.
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- Develop a strong understanding of client requirements,



business operations and service delivery.
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- Work closely with internal operational teams to coordinate effective service delivery and resolve client issues.
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- Proactively identify opportunities to improve the client experience and service delivery.
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- Support client meetings, service reviews and key client initiatives.
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- Manage client expectations and contribute to service level discussions and agreements.
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- Identify opportunities for additional services, new mandates, funds and other revenue growth across existing and prospective clients.
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- Support project management and implementation activities as required.
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- Prepare and coordinate client reporting, including statistics, billing and fee information.
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- Maintain accurate client and contact information and ensure relevant records are kept up to date.
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- Stay informed of relevant industry developments, regulatory requirements and market trends.
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- Proactively identify and resolve client issues, ensuring appropriate follow-up and communication.
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- Adapt to changing business and client priorities and contribute positively within a collaborative team environment.
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What You'll Bring

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We're looking for an experienced Fund Services professional who combines strong industry knowledge with excellent client and stakeholder management skills.

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You'll bring:

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- Essential: Experience in Fund Services within a financial services environment.
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- Experience in a client-facing role, ideally across Fund Administration, Transfer Agency, Registry, Custody, Funds Management or a related area.
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- Strong communication and relationship management skills, with the confidence to engage effectively with clients, operational teams and internal stakeholders.
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- A good understanding of how a financial services business operates and how different teams work together to deliver outcomes for clients.
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- Proven ability to build and maintain productive relationships with key client and internal stakeholders.
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- A proactive, client-focused approach and the ability to anticipate client needs.
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- Strong problem-solving and critical-thinking skills, with the ability to develop practical and commercially appropriate solutions.
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- The ability to work collaboratively with operational teams and coordinate across multiple stakeholders to achieve client outcomes.
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- An open and adaptable mindset, with a willingness to learn and respond positively to changing business, client and operational priorities.
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- Strong organisation and attention to detail, particularly across reporting, documentation and service delivery.
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- Commercial awareness and an interest in understanding the broader business and client relationship.
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- The ability to manage multiple priorities and deliver against deadlines in a changing environment.
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A tertiary qualification in Business, Accounting, Finance, Commerce or a related discipline is preferred but not essential.

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📌 Client Service Manager (New South Wales)
🏢 MUFG Pension & Market Services
📍 New South Wales