20 Sep
|
Department Of Justice And Community Safety
|
Melbourne
20 Sep
Department Of Justice And Community Safety
Melbourne
As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect.
Key responsibilities
- You will answer phone and online enquiries, give transparent information and support people through a simple process.
- provide clear advice about the financial assistance scheme.
- respond to phone and written enquiries with a sensitive and confidential approach.
- support culturally safe, trauma-informed services that put victims first.
What you need
- A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
- Experience supporting people affected by trauma is highly valued.
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📌 Contact Centre Officer (Melbourne)
🏢 Department Of Justice And Community Safety
📍 Melbourne