Join our Injury Assist team as a Senior Case Manager and use your workers compensation and injury management expertise to deliver positive recovery and return-to-work outcomes.

You’ll manage a portfolio of claims from early intervention through to recovery at work, while providing technical guidance and support to the broader claims team.

What you’ll do

- Manage workers compensation claims end to end.
- Develop and implement injury management and return-to-work strategies.
- Work closely with injured workers, managers, medical practitioners and service providers.
- Ensure claims meet SIRA requirements, timeframes and quality standards.
- Manage entitlements, including PIAWE and weekly benefits.
- Conduct claims reviews and identify opportunities to improve outcomes.
- Provide technical support,



coaching and training to claims colleagues.

What you’ll bring

- Experience in workers compensation, injury management and early intervention.
- NSW Return to Work Coordinator certification.
- Sound understanding of workers compensation legislation and SIRA Standards of Practice.
- Robust communication, organisation and stakeholder-management skills.
- Self-insurance experience is highly regarded but not essential.

If you’re an experienced claims professional ready to combine hands‑on case management with technical leadership, we’d love to hear from you.

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📌 Case Manager - Workers' Compensation (New South Wales)
🏢 ISS Global
📍 New South Wales