Anne’s Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.

Our Values.

Anne’s Pantry values quality and we strive to continually improve our offering at the best quality and price for our valued customers. We also value Teamwork and work hard together to collaborate and maintain the personal touches a family owned business provides to staff and guests.

About the role

This is a retail management position responsible for managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.

Key responsibilities

Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives

Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences

Selecting, training, rostering, supervising and evaluating the performance of retail staff

Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control

Monitoring sales, labour expenses, stock costs,



wastage and other operating expenses against established budgets and financial targets

Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records

Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements

Ensuring attractive product presentation, accurate product information and consistent customer service standards

Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction

Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements

About you

At least 2 years of relevant full time work experience in a similar retail management role

At least a Diploma in Hospitality Management or a related field

Strong leadership and staff supervision skills

Well-developed communication and customer service abilities

Good organisational and problem-solving skills

Ability to work effectively in a fast-paced retail and hospitality environment

Sound understanding of stock control, sales performance and daily operational management

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📌 Retail Manager (Melbourne)
🏢 NTS SHARE PLUS
📍 Melbourne