Job Description
BioPak is seeking a Head of Customer Service in Sydney to lead a high-impact, hands-on operation. You will manage a ~50-person team across Australia and the Philippines, setting transparent standards and continuously improving the customer experience.
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The role focuses on building solid foundations, removing friction, and delivering a reliable, scalable service. You will evolve toward automation, partnerships, and broader service strategy over time.
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📌 Head Of Customer Service Scale & Delight Operations Sydney
🏢 BioPak
📍 Sydney