About us At Prometeo Talent, we connect top-tier
professionals with companies that are shaping the future. With a
strong presence across America and Europe, we're proud to be one of
the highest-rated recruitment agencies in the market. We're
currently partnering with a global BPO company that delivers
customer experience solutions for international clients. With a
strong focus on operational excellence, performance, and continuous
improvement, the company supports multilingual operations across
multiple regions while fostering a collaborative and
high-performance culture. About the Opportunity We are looking for
an experienced Operations Manager to lead and scale a customer
service operation supporting Greek-speaking clients within an
international BPO environment. This is an excellent prospect for
a results-driven leader who enjoys managing large operational
teams, building strong client relationships, and driving business
performance. You'll play a key role in ensuring service excellence,
operational profitability, and continuous improvement while working
closely with both internal stakeholders and international clients.
Responsibilities Lead the day-to-day operations of customer service
programs, ensuring service excellence and operational efficiency.
Monitor and achieve KPIs, SLAs, quality standards, and overall
business objectives. Drive operational performance by analyzing
metrics and implementing improvement initiatives. Manage
operational profitability through cost control, productivity
optimization, and financial performance monitoring. Lead, coach,
and develop Team Leaders, Supervisors, and operational teams to
build a high-performance culture. Serve as the primary operational
point of contact for international clients,



maintaining strong
long-term relationships. Lead business review meetings (WBRs, MBRs,
and QBRs), presenting operational and financial performance.
Collaborate with Quality, Training, and Workforce Management teams
to optimize service delivery. Support operational transitions,
ramp-ups, and new service launches. Requirements 5+ years of
experience managing operations within BPO, contact center, or
customer service environments. Proven experience leading
operational teams and contact center structures. Experience
managing client relationships in customer-facing environments.
Experience working with international clients and multicultural
teams. Strong focus on operational performance, profitability, and
continuous improvement. Solid understanding of contact center
operations across voice, non-voice, omnichannel, and AI-enabled
environments. Experience working with CRM platforms and contact
center technologies. Advanced Excel skills with strong reporting
capabilities. Fluent Greek (C1–C2) and English (C1–C2). Strong
leadership, communication, analytical, and stakeholder management
skills. Nice to Have Experience with Power BI or other business
intelligence tools. Previous experience supporting large-scale
international customer service operations. Experience leading
operational transitions, ramp-ups, or launching new programs.
Background in data-driven operational improvement initiatives.
What's in it for You ? Opportunity to work with international
clients in a fast-paced global BPO environment. ? High-impact
leadership role with direct influence on operational performance
and business results. ? A role where you'll help shape operational
excellence while driving continuous improvement and customer
success.

📌 Operations Manager (Greek & English) – BPO | Remote | Eastern Europe (Western Australia)
🏢 Prometeo Talent
📍 Western Australia