In this role, you'll coordinate business planning and reporting activities, oversee partner usage reporting, maintain the Trove Dashboard, and manage requests for system enhancements and improvements.

Key responsibilities

- You'll oversee support and incident management processes using JIRA, coordinate user acceptance testing, and ensure requests are prioritised and managed effectively.
- As part of the Library’s team, you will help support organisational reform, working collaboratively with your team to shape the Library’s future.
- You'll work closely with stakeholders across the branch to ensure priorities are well managed and delivered in a timely manner, helping to deliver reliable services and high-quality outcomes.
- As part of a small team, you will support both internal and external users, including responding to enquiries about the Trove Dashboard, the Digitisation Management System, Rapido and the Reshare national resource sharing platform.

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📌 Assistant Director, Business System Management and Reporting (Parkes)
🏢 National Library of Australia
📍 Parkes