Pet Crematorium Office Administrator - Gold Coast

Pet Angel Funerals is a family-run pet crematorium proudly servicing Brisbane, Sunshine Coast and the Gold Coast. We are dedicated to providing a caring and professional service for families during one of the most emotional times they will face.

We are seeking a compassionate and organised Office Administrator to join our Gold Coast team. This is a rewarding chance to be part of a supportive, friendly workplace where every team member makes a meaningful difference.

Key Responsibilities

- Liaise with customers and make arrangements for their beloved pets.
- Answer a high volume of incoming phone calls with empathy and professionalism.
- Coordinate daily office operations, including scheduling collections and deliveries.
- Communicate with staff to prioritise collections and logistics.
- Process payments, invoices, and maintain accurate records.
- Respond to customer and veterinary clinic enquiries via phone and email.
- Support families at reception with sensitivity and compassion.
- Handling of deceased pets inclusive of heavy lifting at times.

About You

We're looking for someone who is:

- Experienced in customer service and administration.
- Possesses 3-5 years of customer service experience.
- Has 3-5 years of administration experience.
- Compassionate, caring, and able to remain calm and supportive in emotional situations.




- An excellent communicator with a warm phone manner.
- Proficient in Microsoft Office with strong computer and organisational skills.
- Able to work independently in a busy, fast-paced environment.
- Knowledgeable about the Gold Coast and Brisbane areas.
- Confident in coordinating multiple drivers and schedules.
- Experienced with Xero (preferred but not essential).
- Passionate about animals and committed to supporting grieving families.
- Must have Australian citizenship or permanent residency to be eligible for this position.

This role requires flexibility in availability inclusive of weekend work. You will be required to work a rotating roster with shift varying from between 6am through to 6pm. Weekends will be required regularly as addition to a Mon-Fri roster and paid at the relevant award wage.

Why Join Us?

As a family-run business, we value teamwork, flexibility, and a willingness to learn. With continued growth, there are opportunities to expand your skills and contribute to different areas of the business. You'll be part of a close-knit, supportive team where your compassion and professionalism will be truly valued.

Please Note: Our phone lines are reserved for grieving families. We kindly ask that you do not call regarding this role.

We look forward to welcoming the right person into our team.

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📌 Pet Crematorium Office Administrator - Gold Coast (City of Gold Coast)
🏢 Pet Angel
📍 City of Gold Coast