Job Description

Customer Service Specialist - Call Centre | Business & Banking

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Are you looking to join one of Australia's Big 4 Banks? We are seeking resilient, detail-oriented professionals to join our Business Banking team in South Eveleigh. This is a high-energy, fast-paced contract role where you will be the face of the bank for our business clients.

The Role at a Glance n
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Location: South Eveleigh, Sydney

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Pay Rate: $38 per hour + Super

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Hours: Full time (38 hours/week).

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Schedules are provided with 1 month's notice for consistency.

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Hybrid Flexibility: 50/50 split between office and home (following successful completion of training).

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What You'll Be Doing n
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As a Business Banking Specialist, you will handle high-volume, back-to-back calls from business customers.

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Diverse Inquiries: Answering queries regarding general business accounts, corporate cards, and digital banking.

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Problem Solving: Managing customer complaints and navigating complex emotions with empathy and professionalism.

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High Volume: Maintaining focus and quality while managing a consistent flow of incoming calls.

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Accuracy: Ensuring high attention to detail when updating records and processing requests.

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What We Are Looking For n
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We need individuals who thrive in a structured, busy environment and possess the "soft skills" to turn a frustrated caller into a loyal customer.

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Communication: Exceptional verbal and written communication skills.

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Active Listening: The ability to truly hear the customer's needs and provide right-first-time solutions.

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Resilience:



Comfort handling back-to-back calls and managing difficult conversations.

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Reliability: Commitment to the full contract duration. Note: Please flag any pre-planned annual leave during the application process.

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Why Join Us? n
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World-Class Training: A comprehensive 6-week training program to ensure you are fully equipped for success.

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Career Growth: Exposure to the corporate banking sector with genuine opportunities for professional development.

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Modern Workspace: Work from our flagship South Eveleigh precinct, featuring incredible amenities and a collaborative culture.

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How to Apply
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Does this exciting role sound like your ideal career move?

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Simply click 'Apply' now and attach an updated copy of your CV. If you have any questions and wish to have a conversation, please contact Eileen directly at **********@randstad.com.au

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Hybrid Call Centre Banking Specialist (New South Wales)
🏢 Randstad
📍 New South Wales