Job Description

Hybrid Club Assistant & Creche Attendant

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We're looking for an energetic, friendly and reliable Hybrid Club Assistant & Creche Attendant to join our team across our Snap Fitness Ormeau and Pimpama clubs.

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This is a varied role for someone who loves people, enjoys the fitness industry and wants a position that combines member services, sales and administration with working in our onsite creche.

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No two days will necessarily look the same. You could be welcoming members at reception, helping someone get started with their membership, following up leads, completing admin tasks or spending part of your shift creating a fun, safe and welcoming environment for the children in our creche.

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About the Role

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Your responsibilities will include:

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Member Services & Reception

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Welcoming and assisting members and guests

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Providing exceptional customer service and creating a welcoming club environment

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Assisting members with general enquiries, memberships and account queries

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Maintaining a high standard of presentation across the club

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Supporting the day-to-day operations of the club

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Responding to enquiries and following up prospective members

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Conducting club tours and helping prospective members find the right membership

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Following up leads and converting enquiries into memberships

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Supporting member retention and engagement

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Identifying opportunities to introduce members to other services within the club

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Administration

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Completing general administrative tasks and data entry

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Assisting with membership administration and club processes

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Supporting the management team with day-to-day tasks including social media content

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Helping ensure club systems and records are kept up to date

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Creating a safe, fun and welcoming environment for children

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Engaging with children through age-appropriate activities and play

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Maintaining a clean and organised creche environment

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Communicating professionally and positively with parents and guardians

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Following all club, health, safety and child supervision procedures

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Fitness Experience is A Bonus!

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A Certificate III or IV in Fitness is highly desirable but not essential.

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If you have fitness qualifications, there may also be opportunities to get involved with:

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Group fitness classes

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Personal training

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Member fitness support

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Other fitness-related services within the club

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This could be a fantastic opportunity for someone looking to build a career within the fitness industry while having the stability and variety of a broader team role.

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About You

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We're looking for someone who is:

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Friendly, confident and approachable

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Naturally outgoing and comfortable talking to people

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MUST be Passionate about health, fitness and helping others

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Great with children and genuinely enjoys working with them

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Professional, reliable and well presented

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Comfortable working in a fast-paced, customer-focused environment

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Confident with computers and administration

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Comfortable having sales conversations and following up leads

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Proactive and able to work independently

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A team player who is willing to jump in and help wherever needed

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Flexible with their availability, including evenings and weekends when required

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Previous experience in fitness, customer service, sales, reception, administration, childcare or creche environments will be highly regarded.

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What We Offer

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A varied role within a growing fitness business

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Work across our Ormeau and Pimpama locations

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A positive, energetic and supportive team environment

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Opportunities to grow within the fitness industry

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Potential opportunities to teach group fitness and/or undertake personal training

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Training and development opportunities

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The chance to make a genuine difference to our members and their families

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The Important Stuff

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This role will require flexibility across both clubs, including some evening and weekend shifts as required.

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We currently have up to 10 hours per week on offer, with more on offer when fill ins/cover is required.

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Applicants must be willing to work in both the member services/sales/admin side of the business and the creche.



This is not a role that is exclusively reception or exclusively childcare.

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If you're someone who loves people, is passionate about health and fitness and wants a role with variety, we'd love to hear from you!

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The concept behind Snap Fitness, the world's fastest-growing fitness franchise, is a simple one: compact, 24/7 gyms with state-of-the-art equipment, minimal staffing and no fuss.

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Founded in 2003 in the United States, Snap Fitness has taken on a rapid expansion plan and currently has more than 2,000 clubs worldwide including USA, Canada, Mexico, India and now Australia and New Zealand.

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In 2009, Entrepreneur Magazine ranked us No. 1 "Best in Category" for fitness franchises, and the editors of Inc. Magazine placed us at No. 16 on its annual, "Inc. 500" list of privately owned businesses.

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We now offer fitness solutions to more than half a million members worldwide.

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The concept behind Snap Fitness, the world's fastest-growing fitness franchise, is a simple one: compact, 24/7 gyms with state-of-the-art equipment, minimal staffing and no fuss.

n

Founded in 2003 in the United States, Snap Fitness has taken on a rapid expansion plan and currently has more than 2,000 clubs worldwide including USA, Canada, Mexico, India and now Australia and New Zealand.

n

In 2009, Entrepreneur Magazine ranked us No. 1 "Best in Category" for fitness franchises, and the editors of Inc. Magazine placed us at No. 16 on its annual, "Inc. 500" list of privately owned businesses.

n

We now offer fitness solutions to more than half a million members worldwide.

n

The concept behind Snap Fitness, the world's fastest-growing fitness franchise, is a easy one: compact, 24/7 gyms with state-of-the-art equipment, minimal staffing and no fuss.

n

Founded in 2003 in the United States, Snap Fitness has taken on a rapid expansion plan and currently has more than 2,000 clubs worldwide including USA, Canada, Mexico, India and now Australia and New Zealand.

n

In 2009, Entrepreneur Magazine ranked us No. 1 "Best in Category" for fitness franchises, and the editors of Inc. Magazine placed us at No. 16 on its annual, "Inc. 500" list of privately owned businesses.

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We now offer fitness solutions to more than half a million members worldwide.

📌 Hybrid Club Assistant & Creche Attendant (City of Gold Coast)
🏢 Snap Fitness
📍 City of Gold Coast