Do you want to work for a renowned financial services organisation?

Are you immediately available?

Do you want to work for a renowned financial services organisation?

About Our Client

An organisation in the financial services industry, located in Melbourne. who are currently going through an exceptional period of growth.

Job Description

- Respond to customer enquiries via phone and email in a professional and timely manner.
- Assist clients with account-related queries and provide accurate information.
- Resolve issues and elevate complex cases to the appropriate team when necessary.
- Maintain detailed and accurate records of customer interactions.
- Provide guidance on the organisation's services and processes to customers.
- Work collaboratively with other departments to ensure customer satisfaction.
- Identify opportunities to improve customer service processes.
- Adhere to compliance and regulatory requirements in all interactions.





The Successful Applicant

A successful Customer Service skilled should have:

- Previous experience in customer service, preferably within the financial services industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritise effectively.
- Attention to detail and a problem-solving mindset.
- Familiarity with compliance and regulatory requirements in financial services.
- Proficiency in using customer service software and databases.
- Full working rights

What's on Offer

- Temporary role offering flexibility and the chance to gain valuable experience.
- Opportunity to work in Melbourne within the financial services industry.

Quote job ref: JN-092026-7098584

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📌 Customer Service Officer (Melbourne)
🏢 Michael Page
📍 Melbourne