Job Description (JD) – Helpdesk Executive | Assetz Program
Position Title
Helpdesk Executive – Assetz Program
Job Summary
We are seeking a proactive, customer-focused, and detail-oriented Helpdesk
Executive to join the Assetz Program team. The ideal candidate should possess
excellent communication skills in English, a professional attitude, and the ability to
manage customer and client interactions effectively. The role requires strong
multitasking abilities, problem-solving skills, and flexibility to support cross-functional
activities and service operations.

Key Responsibilities
 Handle customer and client interactions in a professional, courteous, and
timely manner
 Provide support through the helpdesk system and ensure prompt resolution of
queries and issues
 Manage and track service requests while maintaining high service standards
 Record and maintain accurate details of customer interactions, complaints,
and transactions
 Coordinate with internal departments and teams for effective issue resolution
 Take ownership of assigned tasks and ensure timely follow-up until closure
 Maintain professionalism and positive customer experience at all times
 Support additional programs, operational activities, and cross-functional
responsibilities as required

Required Skills & Competencies




 Strong verbal and written communication skills in English
 Excellent interpersonal and customer service skills

 Ability to multitask, prioritize tasks, and manage time efficiently
 Problem-solving mindset with attention to detail
 Ability to work independently and collaboratively within teams
 Adaptable and flexible to work across different functions or programs
 Qualified attitude with a positive and proactive approach

Eligibility Criteria
 Freshers and candidates with relevant experience are welcome to apply
 Basic knowledge of helpdesk/customer support processes is an added
advantage
 Proficiency in MS Office and email communication preferred

Salary & Benefits
 ₹18,000 per month for freshers
 Up to ₹23,000 per month based on relevant experience and performance

Working Hours
 Monday to Saturday
 Two Saturdays off per month (as per Helpdesk Manager’s roster)
 Shift Timing: 9:30 AM to 6:30 PM

Preferred Candidate Profile
 Customer-centric mindset
 Good organizational and coordination skills
 Ability to remain calm under pressure and handle multiple requests efficiently
 Quick learner with willingness to take on new responsibilities

📌 Helpdesk Executive (Melbourne)
🏢 Minutes to Seconds Pty
📍 Melbourne