The School Technical Officer supports the operation of the school’s ICT network and electronic equipment, providing technical advice, troubleshooting, maintenance, repairs and assistance to staff and students.

The role also supports ICT training and network services, requiring strong technical, communication and problem-solving skills.

About us:

Cairns West State School is a diverse community of learners where every person is valued and students are supported to achieve personal academic success while developing responsibility and character. The school focuses on strong foundations in Standard Australian English and numeracy, alongside the development of socially and emotionally well-balanced students, guided by the motto “Learn now to succeed.”

Your opportunity:

As the School Technical Officer, you will assist in managing the operation of a school's information and communication technology (ICT) network service to
contribute to the enhancement of student learning opportunities.

Responsibilities include:

- Provide advice and assistance on maximising the potential of ICT operations within the school/college, including
acquisition, installation, operation, maintenance, repair and replacement.
- Support the school community with technical advice, instruction and assistance with electronic equipment, in
accordance with departmental, school and manufacturer's policy, guidelines and network standards.
- Assist in the provision of in-service training to staff, on the effective application of ICT tools to successfully achieve
and deliver educational services to students.
- Provide effective and efficient support to staff and students to resolve problems associated with school computing
facilities, whilst ensuring high end customer focus and communication.




- Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated
electronic equipment.

The following skills are highly desirable for this role:

- Technical knowledge of server hardware and configuration, and networking peripherals.
- A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
- Excellent communication and interpersonal skills.
- Solid analytical and problem-solving skills.
- A solid client focus.
- The ability to work as part of a team.
- Strong technical knowledge of server hardware and configuration, and networking peripherals.
- Understanding of Local Area Networks and of Wide Area Networks.
- Experience using remote support tools to support servers and workstations remotely, within the school
environment.
- The ability to research, identify and apply creative solutions to problems.
- Sound working knowledge of network security and security protocols.

Interested? To Apply:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.
- Attach a copy of your mandatory qualifications/registration outlined in the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

📌 School Technical Officer - Cairns West State School
🏢 Queensland Department of Education
📍 Cairns