About the role

Alfa Medical and Skin Clinic is seeking a dedicated Medical Receptionist to join our team in Cairns North, QLD. This is a part-time/casual position that plays a crucial role in delivering exceptional patient experiences and ensuring the smooth operation of our clinic. As the first point of contact for our patients, you will be instrumental in creating a welcoming environment and managing the administrative functions that keep our clinic running efficiently. This role is essential to our mission of providing quality medical and dermatological services to our community.

Key responsibilities

- Greeting patients upon arrival and managing patient check-in procedures in a professional and courteous manner

- Scheduling and confirming patient appointments using clinic management software and maintaining an organised appointment schedule

- Handling patient enquiries via telephone, email and in person with accuracy and empathy

- Processing patient registrations and maintaining accurate, confidential patient records in compliance with privacy regulations

- Managing patient documentation including consent forms, medical history questionnaires and other administrative paperwork

- Processing patient payments, handling cash and card transactions, and managing billing inquiries

- Coordinating with medical and administrative staff to ensure efficient clinic operations and patient flow

- Maintaining a clean, organised reception area and ensuring clinic facilities are welcoming and hygienic

- Managing correspondence and administrative tasks as required by the clinical team

What we're looking for

- Proven experience working as a medical receptionist or in a similar healthcare administrative role

- Solid communication skills with the ability to interact professionally and compassionately with patients, visitors and staff members

- Proficiency with computer systems and clinic management software, with a willingness to learn new systems

- Excellent organisational and multitasking abilities,



with the capacity to manage competing priorities in a busy environment

- Strong attention to detail and commitment to maintaining accurate patient records and confidentiality

- Knowledge of privacy legislation and healthcare compliance requirements, such as the Privacy Act 1988 (Cth)

- Customer service orientation with a genuine commitment to providing exceptional patient experiences

- Reliability and punctuality, particularly important in a healthcare setting where patients depend on consistent service

- Preferred: Certificate III in Medical Administration or equivalent qualification

- Preferred: Experience in a medical or dermatological clinic environment

What we offer

We are committed to supporting our team members and creating a positive workplace environment. Benefits available include:

- Flexible part-time/casual working arrangements that support work-life balance

- Competitive remuneration commensurate with experience

- Professional development opportunities to advance your career in healthcare administration

- Supportive team environment with ongoing training and mentoring

- Access to our medical services at employee rates

- A welcoming clinic culture that values respect, integrity and patient-centred care

About us

Alfa Medical and Skin Clinic is a dedicated healthcare provider in Cairns North, committed to delivering high-quality medical and dermatological services to our community. We believe in creating a supportive, professional environment where both patients and staff can thrive. Our team is passionate about patient care and operates with a commitment to excellence, compassion and integrity. We pride ourselves on fostering an inclusive workplace where every team member is valued and supported in their professional growth.

Apply now

If you meet the above requirements and are interested in joining our team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Please send your resume to *******@alfamedical.com.au

📌 Medical receptionist (Cairns North)
🏢 Alfa Medical and Skin Clinic
📍 Cairns North