The Medical Receptionist is responsible for providing professional and courteous reception services at Capital Urology Centre. This role involves managing patient appointments, handling incoming communications, maintaining accurate patient records, and supporting the delivery of exceptional patient care.

Key responsibilities

- Respond to incoming phone calls in a courteous and professional manner
- Manage all patient appointments, including cancellation list and ensuring GP referrals are up to date
- Meet and greet patients visiting the practice
- Assist with general patient enquiries via telephone and email with a polite disposition
- Manage all patient appointments in conjunction with the specialist's schedules
- Maintain a high quality of record keeping for patient files utilising the practice scanning facilities
- Prepare and run patient clinics
- Manage accuracy with patient data entry into Shexie software
- Ensure all patient results and correspondence are on file in preparation for their consultation
- Review upcoming clinics and ensure all patient records are in order before the day of clinic and appointment reminders have been sent out to patients
- Ensure high level of confidentiality of medical records
- Process all patient billing and receipting for consultations
- Attend to electronic, verbal and written tasks from clinicians in a professional, responsible and timely manner

About you





- A minimum of 12 months experience as a medical receptionist, administrator or medical secretary
- An exemplary telephone manner and a compassionate demeanor
- A warm and caring approach towards patients
- Exceptional communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients or family members
- Strong work ethic and reliability
- Strong time management and organisational skills along with the ability to prioritise your workload efficiently
- Ability to perform under pressure while maintaining a high level of attention to detail
- Previous experience using Shexie practice management software would be highly regarded. If not, experience with other practice management software
- Proficiency with patient billing, including Medicare, Private Health Funds, DVA and ADF
- Immaculate personal presentation by maintaining practice dress standards

About us

Capital Urology Centre is committed to providing a supportive and engaging work environment for employees. We offer a competitive salary and opportunities for professional development. We ensure that all staff are valued, supported and encouraged to grow as we provide a friendly, positive and professional environment.

Market-competitive salary and opportunities for professional development in a friendly, positive and professional environment.

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📌 Medical Receptionist - Casual (Canberra)
🏢 Capital Urology Centre
📍 Canberra