$27.97 – $34.96 per hour + Loadings + Super

Full Time Guest Service Agent – Reservations

At voco Melbourne Central , we’re all about creating memorable stays through genuine connections, thoughtful service and a little bit of fun along the way.

Located in the heart of Melbourne CBD, our 252-room hotel combines the confidence of IHG Hotels & Resorts with the warm, welcoming and unstuffy personality that makes voco unique.

We’re looking for a Full Time Guest Service Agent – Reservations to join our Front Office team. This is a great opportunity for someone who enjoys the detail and organisation of reservations, while still loving the energy and interaction of a guest-facing hotel role.

The Role

This position has a strong focus on Reservations , working closely with and supporting our Reservations Manager to ensure reservations are managed accurately, efficiently and in line with hotel standards.

When required, you’ll also support our Reception team, assisting with the day-to-day Front Office operation and providing a seamless experience for our guests.

Supporting the Reservations Manager with the day-to-day operation of the Reservations function

Assisting with managing reservations, amendments, cancellations and guest enquiries

Responding to reservation enquiries via phone and email in a timely and professional manner

Processing bookings accurately in Opera PMS

Reviewing reservations and ensuring booking details, room types, rates and guest preferences are correct

Assisting the Reservations Manager with reservation administration, follow-ups and daily tasks

Liaising with Revenue, Sales,



Events and Front Office teams to ensure accurate and seamless reservations

Assisting with group bookings and special booking requirements where required

Identifying opportunities to maximise room revenue and guest satisfaction

Assisting with pre-arrival preparation and special guest requests

Ensuring reservation notes and guest information are accurately recorded and maintained

Supporting the Reservations Manager with any reservation-related projects and reporting as required

Supporting Reception during busy periods and when operationally required

Assisting with check-ins, check-outs and general guest enquiries

Handling guest concerns professionally and escalating matters when appropriate

Maintaining accurate records and ensuring Front Office procedures are followed

Contributing to a positive and supportive team environment

About You

You’ll be someone who enjoys getting the details right, is comfortable working with reservations systems and genuinely enjoys helping guests.

We’re looking for someone who:

Has previous hotel Front Office and/or Reservations experience

Has strong attention to detail and excellent organizational skills

Is confident communicating with guests by phone, email and face‑to‑face

Can work independently while also being a team player





Has a proactive and solutions‑focused approach

Is comfortable switching between Reservations and Reception duties when required

Has the ability to prioritize tasks and meet deadlines in a busy hotel environment

Understands the importance of accurate room, rate and guest information

Has a genuine passion for hospitality and creating positive guest experiences

Is available to work a rotating roster, including weekends and public holidays as required

Previous experience in a Reservations or Guest Services role within a hotel environment will be highly regarded.

Why voco Melbourne Central?

At voco, we believe work should feel a little different.

You’ll join a team where your personality is welcomed, your ideas are valued and you’re encouraged to bring your own style to the way you deliver great hospitality.

As part of our team, you’ll also enjoy:

IHG Hotels & Resorts employee benefits , including hotel discounts worldwide

A supportive and friendly hotel leadership team

The opportunity to work in a growing and evolving hotel

A workplace that values sustainability initiatives

A fun, diverse and inclusive team environment

The chance to make a real impact on our guests' experience

Interested?

If you’re an experienced hotel skilled who enjoys Reservations, thrives on getting the details right and also likes being part of the Front Office action, we’d love to hear from you.

Please note: Applicants must have unrestricted working rights in Australia. This position does not offer visa sponsorship.

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📌 Guest Service Agent - Reservations (Melbourne)
🏢 voco Melbourne Central
📍 Melbourne