Located in the heart of Surfers Paradise, Focus Apartments is currently seeking a Front Office super star who is motivated and committed to providing exceptional service.

Employment Status: Casual

Hours Available Per Week: Approx. 15 - 20 hours

On-site training and ongoing support will be provided to the successful applicant. Duties include:

- Operation of PMS i.e. Property Management System (Currently utilizing REI Cloud).
- Support guest queries and action, as required.
- Process guest arrivals and departures.
- Input bookings.
- Attend to daily emails.
- Troubleshoot guest complaints, where required
- Maintain communication with relevant departments e.g. Maintenance, Housekeeping, Body Corporate etc.

Personal Specifications

- A minimum of 6-12 months reception/reservation experience is required.




- Essential hospitality industry experience is required.
- Skilled presentation and work ethic.
- Exceptional communication skills, written and verbal.
- Ability to operate property management system.
- Ability to work between 9:00 am - 5:00 pm Monday to Friday, 9:00 am - 2:00 pm Saturday, and 9:00 am - 12:00 pm Sunday. These are our typical operating hours and may vary during peak periods, annual leave coverage and other busy periods. We can work with you to accommodate your availability where possible.
- Team focused with the ability to work autonomously.
- Candidates must have Australian work rights.

IMMEDIATE START

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📌 Guest Service Agent (City of Gold Coast)
🏢 Focus Apartments
📍 City of Gold Coast