- Salary Range: $133,348 - $146,945 plus super
- Location: Mckel Building, Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
- Application Closing: 29 September 2026 - 10:00am
- Employment Type: Ongoing
- Clerk Grade: 9/10
- Salary Grade: 9/10

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

- Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions
- Develop, co-ordinate and lead sourcing activities to establish supply arrangements that meet business needs
- Develop and support contract management plans, negotiate changes and modifications, supplier performance management and compliance requirements
- Partner with staff from across the organisation providing high level advice and guidance to build expertise in procurement, provide governance and improve procurement practice and outcomes

About You

- Proven ability to think strategically and apply innovative, solutions-focused approaches to complex procurement and commercial challenges.
- Extensive experience in the development and delivery of strategic procurement, sourcing and contract management initiatives that deliver business value.
- Strong expertise across the end-to-end procurement lifecycle, including procurement planning,



market analysis, tendering, supplier evaluation, contract management and commercial negotiations.
- Sound understanding of procurement governance, compliance requirements, probity principles and relevant procurement policies and frameworks.
- Demonstrated capability to drive procurement best practice, identify cost optimisation opportunities, influence demand management strategies and navigate complex legislative and policy environments.
- Highly effective relationship builder and influencer, with exceptional stakeholder engagement, negotiation and communication skills.
- Robust analytical and critical thinking skills, with the ability to assess risks, evaluate options and deliver procurement outcomes in complex and challenging environments.
- Proven experience managing medium to high-value procurement activities, leading sourcing processes, negotiating commercial agreements and overseeing supplier performance across diverse stakeholder groups.
- While experience equivalent to around four years in technology procurement, commercial negotiation, and end-to-end sourcing activities would be advantageous, we welcome applications from candidates who can demonstrate relevant skills, capability, and potential to succeed in the role.
- Recognised subject matter expertise in emerging technologies, ICT procurement and market trends.
- Demonstrated ability to lead and manage complex procurement projects, balancing commercial, operational and stakeholder requirements.
- Strong understanding of NSW Government procurement policies, frameworks and procurement best practices.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.





You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Desired Skills and Experience

- Strategic Procurement
- Category and Sourcing Management
- Supply Market Analysis
- Commercial Risk Assessment
- Contract Management
- Supplier Performance Management
- Stakeholder Engagement
- Procurement Governance and Compliance
- Negotiation and Relationship Management
- Continuous Improvement
- Strategic Procurement Planning
- Procurement Strategy Development
- Business Needs Analysis
- Supply Market Analysis
- Category Management
- End-to-End Sourcing & Tender Management
- ICT & Technology Procurement
- Commercial Negotiation
- Contract Management
- Supplier Relationship Management
- Supplier Performance Management
- Commercial Risk Assessment
- Risk Mitigation & Decision Making
- Procurement Governance & Compliance
- Probity Management
- Policy Interpretation & Application
- Cost Optimisation & Value-for-Money Delivery
- Demand Management
- Stakeholder Engagement & Relationship Management
- Influencing & Negotiation Skills
- Executive Advisory & Procurement Guidance
- Cross-Functional Collaboration
- Strategic Thinking & Problem Solving
- Critical Thinking & Analytical Skills
- Data Analysis & Option Evaluation
- Project Leadership & Delivery
- Complex Procurement Management
- Legislative & Regulatory Compliance
- Market Intelligence & Industry Trend Analysis
- Emerging Technology & Digital Procurement Expertise
- Procurement Best Practice Development
- Change Management & Continuous Improvement
- Communication & Presentation Skills
- Commercial Acumen
- Governance Framework Development
- Supplier Evaluation & Selection
- Contract Variations & Commercial Change Management

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📌 Senior Procurement Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney