The role ensures customer experience teams are appropriately resourced, skilled and supported to deliver consistent customer experiences, achieve service standards and respond effectively to changing customer demand.

Key responsibilities

- The Customer Experience Delivery Manager is responsible for leading Council's frontline customer experience operations and service enablement functions to deliver responsive, accessible and high-quality services across all customer channels.
- Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

What you need

- Some of the required skills, experience and qualifications.
- Relevant tertiary qualifications in management, customer service, business administration or a related discipline, or equivalent experience.
- Demonstrated experience leading large high-performing front line customer service delivery teams in a complex service workplace.

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📌 Customer Experience Delivery Manager (Sydney)
🏢 Inner West Council
📍 Sydney