SaaS Support Operations Lead (Sydney)

SaaS Support Operations Lead (Sydney)

20 Sep
|
Janison Education Group
|
Sydney

20 Sep

Janison Education Group

Sydney

Janison Education Group is seeking an experienced Application Support Team Leader to drive the support function for SaaS products in Australia. You will mentor staff, ensure SLA compliance, triage incidents, and collaborate with Level 3 for complex issues.

This role emphasizes knowledge growth, reporting, and rollout of training to optimize client satisfaction and product understanding. Robust leadership and SaaS experience are essential.

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📌 SaaS Support Operations Lead (Sydney)
🏢 Janison Education Group
📍 Sydney

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