Job Category: Health, Medical & Pharmaceutical

Job Description

Where will your career take you next?Let’sfind out together.

At Zurich Cover-More,we’reproud to be one of the world’s leadingtravel insurance andassistanceproviders. Each year, weprotect more than20 milliontravellersworldwide, making surewe’rethereevery step of theirjourneywithproactive care, personalisedcoverand specialist support.Zurich Cover-More partnerswithmany of the world’s best-known brands– think major airlines, travel giants, top banks, credit card providers, andlargeretailers – to deliver more care, more cover, for all.

About World Travel Protection

This roleis part ofWorld Travel Protection, our globalmedical and securityassistancebusinesssupporting many of Zurich Cover-More’stravel insurance brands. We support both corporate and leisuretravellers– helping them avoid risks before they escalatre and connecting them with the right experts when emergencies arise. With deepexpertisein global travel risk management,we’retrusted bytravellers, corporate risk managers, andorganisationsworldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our globalassistancecentres,we’realways ready to answer the call – wherever in the world it comes from.

So, what’s the job?

Our Registered Nurses and Paramedics offer expert medical advice and services to travellers all over the world, 24/7. With their Emergency or Critical Care backgrounds, our team are committed to caring for our travellers when they need it the most.

- You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world
- You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers
- You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency
- You’ll manage emergency air ambulance evacuations with third party providers




- You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards
- You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth
- You’ll do all of this from the comfort of our Brisbane City-based command center 2 days per week and 2 days from your home (after an initial training period)

And what are we looking for?

We are looking for future team members who are passionate about helping people and want variety in their job every single day. We can teach you everything you need to know about travel assistance as long as you’re empathetic and willing to learn…so no corporate experience necessary!

- You’ll hold a current AHPRA registration with no restrictions
- You’ll have at least three years post-graduate experience in one or more of the following: Acute Care, Critical Care, ICU, Telehealth and Emergency Departments (required).
- You’ll have great interpersonal skills; and know how to look after patients and respond with empathy
- You’ll be competent with IT systems & able to use multiple screens and programs
- You’ll need to be available to work acrossa 06:00 - 22:00 rotating rosterthat includes early and late shifts (eight 10-hour shifts/fortnight)
- More than anything else, you’ll have a passion for helping others

Launched in December 2024, Zurich Cover-More istheglobaltravelbrandofZurich Insurance Group, one of the world’s leading multi-line insurers. Our familyof customer-facing brandsincludes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance.



Together,we’reredefining what it means to travelsafelyandwith confidence. Whetherit’sa long-awaited holiday, a last-minute business trip, or an unexpected detour, wedeliver in the moments that matter.

Whyyou’llloveworkingwith us!

We value optimism, caring, togetherness,reliability,results-orientation,and forward-thinking.

We have more than3000employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts,customerserviceandcorporate servicesprofessionals. We share a global purpose to look aftertravellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around.Our hybrid approach ensuresyou canmaintainwork-life balance with the flexibility of3 days in the office and 2 days working from home, afteran initialtraining period.

Growth opportunities

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe.We’recommitted to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life hastaken you, we welcome you to bring your whole self to work. Just be you – becausethat’sexactly whowe’relooking for.

#J-18808-Ljbffr

📌 Registered Nurse - Emergency Assistance (Brisbane City)
🏢 Cover-More Group
📍 Brisbane City