At Merlo Coffee, we’ve built our reputation on exceptional coffee and genuine relationships. As we continue to grow our wholesale footprint, we’re looking for an experienced Account Manager to join our team, take ownership of a territory and drive growth. This is a high-impact role for someone who thrives in market, builds strong partnerships, and is motivated by both winning new business, nurturing and growing existing accounts.

About the role

Reporting to the head of our Sales Team, you will be out in market developing your territory, chasing new opportunities and bringing new customers on board, while also strengthening and growing our existing wholesale partnerships. You’ll take full ownership of your territory, building a strong pipeline, converting opportunities, and delivering a consistently high standard of service that reflects the Merlo brand.

What You’ll be doing

- Managing and growing a portfolio of wholesale cafes, workplace and hospitality customers
- Actively developing your territory, Identifying, pursuing and securing recent business opportunities
- Building and maintaining a strong pipeline through networking and proactive prospecting
- Strengthening existing relationships to unlock further growth and long‑term value
- Acting as the primary point of contact for all customer needs and enquiries
- Conducting regular customer visits and maintaining accurate activity reporting
- Coordinating onboarding of new customers to ensure a seamless experience
- Supporting equipment servicing schedules and coordinating with internal teams
- Partnering with our Coffee Trainers to deliver training and elevate customer capability
- Monitoring sales performance and contributing to weekly and monthly reporting

What We’re Looking For

- Minimum 3-5 years’ experience in FMCG account management, sales, or a similar role




- A natural hunter mindset with a track record of winning new business
- Strong ability to build and maintain long‑term customer relationships
- Commercially astute with the ability to identify and act on growth opportunities
- Highly organised, self‑motivated and comfortable working autonomously in a field‑based role
- Excellent communication and negotiation skills
- Passion for coffee and delivering exceptional customer experiences

Why Join Merlo

- Be part of a respected and growing Australian coffee brand
- Work closely with a passionate and experienced team
- Take ownership of your territory and make a real impact
- Competitive salary, plus great bonus structure, plus super, plus tools of trade
- Generous employee discounts on coffee, beans, food, merch and coffee related products.
- A strong culture built on respect, excellence, and passion for coffee
- At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo Recipe’ in everything we do.
- Respect – Excellence – Customer Service – Integrity – Passion – Education.

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At Merlo we believe that great coffee is more than just a beverage – it's a moment of connection, inspiration, and indulgence. Whether you're savouring a rich espresso in the morning or enjoying a cozy cappuccino with friends, our simple philosophy has never changed – freshly roasted coffee served by people who are passionate about coffee.

30 years on, Merlo Coffee is proud to be one of Australia’s leading independently owned and operated specialty Coffee Roasters. In addition to supplying our own Merlo stores with freshly roasted coffee every day, we also supply to more than 1,700 cafes and restaurants throughout Australia.

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📌 Wholesale Account Manager (Brisbane City)
🏢 Merlo Coffee
📍 Brisbane City