Most CS roles ask you to stay in your lane. This one is different. You'll own a dedicated portfolio, build real relationships, and work closely enough with the commercial team that the path toward a more commercial role is genuinely there for the right person.

This is an established forwarder with a genuinely impressive client base, household names across a wide range of cargo types, and the kind of volume that keeps things moving. It's also a business known for its people, many have been here for years, and that says something about the environment you'd be stepping into.

There's real room to grow here too, with a natural pathway toward a more commercial, key account style role for the right person.

Why consider?

- Own a dedicated portfolio and build genuine, multilevel client relationships
- Work with recognisable national brands across varied cargo types
- High volumes and genuine exposure to a busy, established operation
- A long-tenured team and a pathway toward a broader commercial role

You will





- Manage a dedicated portfolio of clients and build strong relationships across their organisations
- Provide expert support on import and export sea cargo, including quoting and rate sourcing
- Coordinate international shipments end to end on behalf of customers
- Liaise confidently with clients, carriers, and the global partner network
- Work closely with the Sales team to understand customer needs and deliver tailored solutions
- Deliver timely reporting, communication, and proactive customer updates

You have

- A proven background in customer service or sales support within freight forwarding
- Minimum 2 years experience in freight forwarding or shipping
- Strong organisational skills and the ability to excel in a quick-paced, high-volume environment
- Your own transport, as public transport is not available in the area

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📌 Customer Service - Freight Forwarding (Sydney)
🏢 Linktal Recruitment
📍 Sydney