Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

- Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
- Develop effective qualified relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.




- Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
- Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
- Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements
- Contribute to portfolio renewal plans and implementation of property developments.
- Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Occupational group

Community Care

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📌 Senior Housing Officer (Frontline Services) (Toowoomba Regional)
🏢 Queensland Government
📍 Toowoomba Regional