As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

- Build your technical expertise and be the go-to expert for a wide range of IT systems and tools at Bond.
- Work in an environment that values continuous learning and career success.
- Work alongside passionate professionals who value teamwork and collaboration.

Service Support Administrator Information Technology Services Full-time, Continuing

Position Reference No:

Join Australia’s top university for teaching* and enjoy staff benefits including:

- Free staff car parking
- 36.75 hour standard work week
- Access to adaptable work/work from home arrangements
- Up to 18/26 weeks of parental leave
- Salary packaging options for FBT and Non-FBT items
- 17.5% of base salary leave loading
- Free & Confidential Employee Assistance Program available for all staff
- Study assistance for staff and dependents
- Corporate health and finance discounts
- Onsite Medical Centre and Counselling Services
- Onsite Sports Centre including gym, fitness classes and pool

About the Position

The Service Support Administrator is responsible for the administration, support, security, and lifecycle management of the University's end-user computing environment. The role manages endpoint technologies including Microsoft Intune, Microsoft Defender for Endpoint, Windows Autopilot, operating system deployment, software deployment, and endpoint security solutions, ensuring secure, reliable, and efficient services for staff and students.

The position also provides advanced technical support,



develops and maintains standard operating environments (SOEs), automates operational processes, and contributes technical expertise to projects and service improvements.

About the Person

To be successful in the Service Support Administrator role, candidates should demonstrate the following qualifications, skills, and experience:

- Relevant qualifications and experience : Degree in Information Technology, or an equivalent combination of industry certifications, technical training, and practical experience in endpoint management and support.
- Endpoint management expertise : Advanced knowledge and hands-on experience with Microsoft Intune, Windows Autopilot, operating system deployment, software deployment, configuration management, and endpoint administration.
- Endpoint security knowledge : Strong experience with Microsoft Defender for Endpoint, endpoint security technologies, anti-malware, application control, security baselines, attack surface reduction, and least-privilege access management.
- Technical troubleshooting and automation skills : Demonstrated ability to diagnose and resolve complex endpoint issues, supported by strong knowledge of Windows networking (DNS, DHCP) and experience developing and deploying PowerShell scripts and automation solutions.
- Customer service and communication skills : Proven ability to provide professional customer-focused support, manage escalated technical issues, communicate effectively with stakeholders,



and work collaboratively across technical and business teams.
- Desirable experience : Experience in a higher education environment, relevant Microsoft certifications, and knowledge of additional endpoint platforms such as macOS, Jamf, iPadOS, and Android.

Salary details

The salary for the position commences at $99,108.89 per annum, plus 12% superannuation.

Further information

Position-related enquiries can be directed to Nathan Maguire, Manager End Device Services, ********@bond.edu.au +61

Pre-employment checks: Appointment is subject to satisfactory pre-employment checks (including working rights verification, reference checks and a certified copy of your highest qualification). In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, preferred candidates must complete a Gender-Based Violence (GBV) Declaration, and any offer of employment will be conditional upon the University’s review of the declaration. For more information, please visit our website via this link: Applying for Jobs at Bond

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

Bond University Privacy Policy

#J-18808-Ljbffr

📌 Service Support Administrator (City of Gold Coast)
🏢 Bond University
📍 City of Gold Coast