DEMO JOB: About the Role

In this role, you will be responsible for the ongoing support, training, document administration, maintenance, vendor and stakeholder relationship management and communication of the company's core business applicationand technology platforms.

Working within the ITteam, theIT & Business Systems Support Analyst will play a leading role on business systems workflow projects, documenting workflows, creating manuals and training users on new or updated workflows.

Key duties include;

- Train recent and existing team members on existing and new workflows, along with functionalapplication changes.
- Developinto the subject matter expert (SME) for the company’score business application and manage end to end the deployment of updates, patches and new releases.
- Core business application support andadministration
- Key liaison responsiblefor the relationship between IT, business unit managers and vendors.
- Creating/updating how-to guides, training manuals,flowcharts and process documentation
- Use Active Directory, MicrosoftExchange and Office 365 to carry out administration.




- SmartphoneSetup and email configuration
- Understand and plan proposed vendor upgrades. Investigate and communicate the impact/upgrade to the business
- Leverage Microsoft SQL scriptingto extract data and produce reports

The Successful Candidate:

- An Australian Citizen or Permanent Resident
- 2+ years experience training people and this experienceis visible on your resume
- 2+ years support and administration experience of IT and infrastructure
- Some exposureto a corporate environment
- Experience deploying end to end, application upgrades, patches and releases
- Ability to useSQL to extract data via the use of scripts
- Experiencecommunicating with stakeholders and vendors
- 2+ Years experience creating documentation, training or How-To guides and process/workflow diagrams
- Outstanding communication and customer services capabilities

What's On Offer

90K package plus lucrative uncapped commission structure and a true work life balance.

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📌 It Support Analyst (Melbourne)
🏢 AquaCorp
📍 Melbourne