ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Every person deserves a safe place to call home. At The Salvation Army, we're one of Australia's leading providers of homelessness services, supporting individuals and families through accommodation, outreach, case management, financial assistance, and community connections. Through our Homeless Outreach Program (HOP), we work alongside people experiencing homelessness to break the cycle of disadvantage and create pathways toward stability, wellbeing and independence. This is an opportunity to build trust, create meaningful change, and help people take the next step toward a brighter future.

About the role

We're looking for a passionate and proactive Case Manager to join our Homeless Outreach Program in Nunawading, VIC. As the first point of connection for many people experiencing homelessness, you'll engage with individuals who are sleeping rough or living in insecure accommodation, helping them access housing, navigate support services, and achieve sustainable outcomes. Working in a dynamic outreach environment, you'll build strong relationships, advocate for client needs, and deliver person-centred support that empowers people to regain stability and independence. Reporting to the Team Leader, this is a permanent full-time position based onsite in Nunawading, VIC.

Conditions

Salary and conditions are aligned with the SCHADS Award Level 5.

How you will make an impact

- Provide holistic, strengths-based case management, including assessments, support planning, review and case closure
- Engage with people sleeping rough and those at risk of homelessness, supporting them to access safe and sustainable housing outcomes
- Build meaningful, trusting relationships that empower individuals to achieve their goals
- Advocate for clients and connect them with housing, health, financial and community support services
- Work collaboratively with external agencies and stakeholders to coordinate effective support pathways
- Contribute to a culture of inclusion, compassion and client-centred practice

What you will bring

- Relevant tertiary qualifications in Social Work, Human Services, Community Services, Disability or a related field
- Demonstrated experience in case management,



homelessness services, community services, housing support, outreach, or a related sector
- A strong understanding of homelessness, housing pathways, trauma-informed practice and client-centred support models
- Experience working directly with vulnerable and diverse communities within a front line, client-facing environment
- Exceptional relationship-building, engagement and advocacy skills
- Strong written communication skills and confidence using client management and case recording systems
- Proven ability to work collaboratively with internal and external stakeholders to achieve positive client outcomes
- Commitment to culturally secure, inclusive and strengths-based practice
- Current and valid Victorian Driver's Licence
- Current Victorian Employee Working with Children Check

Why join The Salvation Army?

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

- Salary packaging up to $15,900 tax-free, plus $2,650 meal entertainment packaging
- Generous Paid Parental Leave for primary and secondary carers
- Purchased Leave Scheme, with the option to purchase up to 8 additional weeks of leave
- Five days paid leave annually to experience working across other Salvation Army programs
- Access to Employee Assistance Program (EAP), wellbeing initiatives and Fitness Passport
- Aboriginal and Torres Strait Islander supports, including the Burra Burra Network, cultural events and up to 10 days of cultural and ceremonial leave
- Ongoing learning, professional development and career progression opportunities
- A purpose-driven career where the work you do genuinely changes lives

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.



All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing positive that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

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📌 Case Manager - Homeless Outreach Program (Melbourne)
🏢 The Salvation Army
📍 Melbourne