The next step in your career starts here…

- Permanent, Full-Time I Monday to Friday
- Rotating shifts 7:00am - 3:30pm and 8:30am - 5:00pm
- Career development and progression opportunities

As the Senior Customer Service Coordinator at our Edinburgh branch, you'll play a key role supporting customers delivering major Portable Buildings projects. As a primary point of contact via phone and email, you'll manage a high-volume portfolio of work while supporting the Branch Manager and contributing to branch success through exceptional customer service, operational excellence and strong stakeholder relationships. This is an excellent opportunity for an experienced customer service professional looking to take the next step in their career. You'll act as an escalation point for complex enquiries, support and coach team members, and help drive positive outcomes for both customers and the branch.

What You'll Be Doing

- Acting as the primary point of contact for customers via phone and email
- Supporting customers delivering major Portable Buildings projects
- Managing a high-volume portfolio of customer enquiries, hires and project-related activities
- Resolving complex customer requests and acting as an escalation point for branch enquiries
- Building strong relationships with customers and internal stakeholders to deliver outstanding outcomes
- Preparing quotes,



hire agreements, purchase orders and branch documentation
- Coordinating equipment deliveries, transfers, changeovers and pickups
- Coaching and supporting Customer Service Coordinators, sharing knowledge and best practice
- Assisting with branch audits, compliance activities and stocktakes
- Promoting and maintaining a strong Safety First culture
- Contributing to branch performance, fleet utilisation and customer satisfaction targets

What You’ll Get In Return

- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

What You'll Bring To The Role

- Experience in a high-volume customer service, administration or coordination setting
- Exceptional customer service and relationship management skills
- Strong communication skills, both written and verbal
- The ability to coach, support and share knowledge with others
- Confidence managing customer escalations and resolving issues

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📌 Senior Customer Service Coordinator (City of Salisbury)
🏢 Coates
📍 City of Salisbury