About the Role

The On Call Incident Response role is a full-time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am , Wednesdays to Sundays . This is an ACTIVE role, not based from home, rather out supporting services on a permanent night shift basis.

Why You’ll Love Working With Us

- Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
- Paid training and professional development
- Opportunities for career development and growth pathways
- Supportive and values-driven team culture
- Discounts on dining, travel, and retail

What You’ll Be Doing

- Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
- Promote safe, nurturing, and culturally respectful environments for all individuals in our care
- Respond promptly and effectively to any incidents that occur during shifts
- Provide oversight, direction, and reassurance to on shift teams




- Step in to cover staffing vacancies or emergencies when required
- Review the care environment to maintain a clean, safe home for young people
- Ensure rostered staff comply with WHS requirements

What You’ll Bring

- Minimum Diploma in community, youth, or social work
- Knowledge of trauma-informed and therapeutic care practices
- Strong documentation and compliance capability
- Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
- Current driver’s license, reliable vehicle, and probity clearances

About Us

We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values - Inspired, Courageous, Skilful, Responsive - we foster a supportive, cooperative culture that prioritises safety, wellbeing, and positive futures.

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📌 Active Incident Advisor (Newcastle City Council)
🏢 Lifestyle Solutions (Aust
📍 Newcastle City Council