Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Bring your Employment Services expertise into a national quality role where you can influence best practice across Australia. Transfer your Employment Services expertise into a national office role Influence best practice and quality outcomes across a national network Hybrid work model with salary packaging and career development At The Salvation Army Employment Plus, we've supported over half a million Australians into work since 1998. We're seeking an experienced Employment Services professional to join our national Quality team, supporting operational excellence, continuous improvement and audit readiness across our network. Whether you're currently an Employment Consultant, Team Leader, Site Manager, Trainer or Compliance professional, this is an opportunity to leverage your industry knowledge in a role that helps shape quality outcomes nationally.

ABOUT THE ROLE

This is a hybrid role based at our Territory Headquarters in Blackburn (2 days per week in the office). As a Quality Specialist, you'll work closely with operational leaders and frontline teams to ensure best practice service delivery, support audit preparation and identify opportunities for continuous improvement.

- Conducting internal audits, reviews and quality assurance activities.
- Supporting sites and managers before, during and after audits and accreditation reviews.
- Coaching staff and leaders on compliance requirements, quality standards and best-practice servicing.
- Supporting the onboarding and development of new leaders and team members.
- Identifying risks, trends and improvement opportunities through data analysis and file reviews.
- Assisting with the development and review of operational policies, procedures and resources.
- Managing corrective actions and supporting continuous improvement initiatives.
- Partnering with operational teams to strengthen quality, compliance and performance outcomes.

ABOUT YOU

You’ll thrive in this role if you have:

- Employment Services experience (essential).




- Strong knowledge of Workforce Australia and/or Inclusive Employment Australia.
- Excellent communication and stakeholder engagement skills.
- Strong analytical, problem-solving and organisational abilities.
- The confidence to coach, influence and support staff at all levels.
- Advanced Microsoft Office skills.
- Experience leading audit, quality assurance or compliance activities (an advantage).
- Leadership, mentoring or staff training experience (an advantage).
- Quality or Internal Audit qualifications (an advantage).

This role is ideal for someone who enjoys supporting others, solving problems and helping teams deliver exceptional services within a regulated environment. You may currently be a Team Leader, Site Manager or other operational leader within Employment Services, or perhaps you're a high-performing Employment Consultant who has become the go-to person for onboarding new staff, sharing best practice, interpreting guidelines or helping prepare your site for audits and quality reviews. If you're ready to broaden your impact beyond a single site and influence quality outcomes nationally, we'd love to hear from you.

ADVANTAGES

- Above Award wages + super
- Salary packaging up to $15,900
- Meal & entertainment packaging up to $2,650
- Hybrid work arrangements
- Up to 12 weeks paid parental leave
- Learning and development opportunities
- Career progression pathways
- Employee Assistance Program
- Opportunity to make a genuine difference with one of Australia's most trusted charities

The Salvation Army is an Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work workplace and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.



All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

- Caring for people
- Creating faith pathways
- Building healthy communities
- Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillsets, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

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📌 Quality Specialist (Melbourne)
🏢 The Salvation Army
📍 Melbourne