Team Leader, Registries

Clerk Grade 7/8 ($116,981 - $129,492 base + super), Temporary until 30 August 2027 (with possibility of extension), Location: Parramatta or other NSW Fair Trading office location. Hybrid working arrangements available

NSW Fair Trading, Consumer Affairs

Lead a High-Performing Team and Deliver Better Outcomesfor NSW

An exciting opportunity is available for an experienced andmotivated leader to join NSW Fair Trading as Team Leader, Registries. You will lead a customer-focused team delivering registry, regulatory andadministrative services in a multifaceted environment that administerslegislation for a significant part of the NSW not-for-profit sector.

You will provideleadership, guidance and operational oversight while ensuring the teammeets customer service,regulatory and operational standards. You will manage complex and sensitive matters, provide specialist advice onlegislative and regulatory requirements, and support consistent, fair and effective regulatory outcomes.

This role offers the opportunity to influence outcomes, strengthenstaff capability and improve business processes as Fair Trading’s regulatory servicescontinue to evolve across NSW.

Salary Grade 7/8, with the base salary for this role starting at $ base plus superannuation.

About the Role

- Lead and manage a team that handles complex and sensitive matters, fostering a positive, collaborative and high-performing culture.
- Oversee work allocation, priorities and performance to achieve service standards and business objectives.
- Apply specialised knowledge of legislation, policy and procedures to resolve complex matters and support appropriate regulatory and customer outcomes.




- Coach and provide feedback to strengthen staff capability and performance.
- Monitor, analyse and report on workloads, trends and emerging issues to support informed decision-making.
- Maintain contemporary knowledge of legislation, regulatory requirements and business processes.
- Review and improve processes to enhance service delivery, customer experience and responsiveness to changing business needs.
- Build productive relationships with internal and external stakeholders and contribute to broader business outcomes.

About You

To be successful in this role, you will have:

- Demonstrated experience leading and developing teams in a regulatory, compliance, governance, investigations or similar service environment.
- Demonstrated ability to interpret and apply legislation, policy and regulatory frameworks.
- Strong analytical, problem-solving and decision-making skills, with sound judgement and experience managing complex complaints and case matters.
- Clear communication and effective stakeholder engagement skills.
- Proven ability to manage competing priorities and deliver quality outcomes in a high-volume environment.
- Experience analysing operations and implementing practical service improvements.
- A robust commitment to customer service and NSW public sector values.

Why Join NSW Fair Trading?





NSW Fair Trading is transforming how it delivers services and regulatory outcomes for the people of NSW. We focus on innovation,customer-centred service delivery and safer marketplaces. Join a supportive andinclusive environment where you can make a genuine impact and build yourcareer.

Join us and help strengthen confidence, transparency andintegrity across NSW’s charitable fundraising and not-for-profit sectors.

Closing Date

Wednesday 23rd September 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our outstanding state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or

For more information, please visit

- Information on some of the different types of disabilities
- Information on adjustmentsavailable for the recruitment process

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📌 Team Leader (Parramatta)
🏢 Department of Customer Service
📍 Parramatta