About RACWith over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.About the RoleAs a Team Manager , you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates w ill have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available.This role is ideal for a team-oriented leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.What You Need to KnowLocation: Joondalup and West PerthStart date: October 2026Hours: 37.5 hours per week between 7:30am – 8:30pm, with a scheduled Saturday on rotationWhat Will You Be Doing?You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.Key responsibilities include:Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activitiesShadowing and partnering with current Team Managers to share coaching,



performance management and leadership routinesDriving performance through coaching, feedback and KPI managementSupporting consultants to achieve sales, service and engagement targetsMonitoring quality standards and ensuring compliance with product and legislative requirementsSupporting change initiatives and business projects as requiredWhat We’re Looking ForAs a member-based organisation, alignment to our values is essential, along with:Proven leadership experience in a busy contact centre environmentStrong coaching capability with the ability to influence without always having direct ownership of a teamExperience managing KPIs and driving performance through effective coachingA collaborative and adaptable leadership styleExcellent communication skills with the ability to build trust and rapport quicklyDemonstrated empathy, resilience and professionalism in challenging situationsStrong computer literacy and ability to work across multiple systemsA passion for developing others and maintaining consistent performance standardsWhat Can We Offer You?A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll enjoy:Access to exclusive RAC member – our flexible working programA strong Diversity & Inclusion strategyGenerous insurance discounts and free roadside assistanceIn-house health and wellness programsCompetitive salary + super, with the option to purchase additional leaveA vibrant Social Club with over 900 membersWe’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.Click APPLY NOW and submit your CV outlining what you can bring to the team.Applications close: COB Friday 25th September 2026RAC is an equal opportunity employer. We are committed to building an inclusive workplace where we respect and celebrate differences. RAC reserves the right to close this vacancy early.#BetterJourneysRAC
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