Key responsibilities

- Reporting to the Service Manager, the Client Application Support Service Lead is accountable for delivering client application support services, including managing service queues, coordinating responses to incidents and requests, overseeing system administration, and ensuring high-quality client engagement.
- The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians.

What you need

- Provide effective leadership, coordination and support to teams where staff are engaged with high levels of cohesion and commitment and are delivering on the services required.
- Ensure all service requests and incidents are properly coordinated between customer needs and suppliers / vendors timelines.
- Developed and demonstrated understanding of information technology and telecommunications systems including industry standards, enterprise systems and network infrastructure for the purpose of support and maintenance of the department's services and staff would be expected.

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📌 Client Application Support Service Lead (Melbourne)
🏢 Department Of Health
📍 Melbourne