The Chance

An exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA)! This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves overseeing case management, managing resources, ensuring compliance with KPIs, and maintaining strong relationships with key stakeholders. This role is offered as a Permanent Full-time opportunity, ideally based out of our Daw Park, SA or Darwin, NT office, with flexibility to be located at any of our offices across Australia. If you're passionate about leading a skilled team in dementia care and supporting our mission.

Responsibilities

- Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
- Provision of professional and clinical leadership for team members
- Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
- Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
- Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
- Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
- Ensure that the wellbeing and safety of team members is considered and proactively managed.
- With support of Senior Team leader maintain local key stake holder relationships
- Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
- Recruit team members with appropriate skills for the specific roles being recruited for.
- Effectively manage customer complaints or challenging situations as they arise,



with early notification to the Regional Manager, and to the Head of National Programs when needed.
- Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
- Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.

What do we need from you?

- Tertiary qualifications in Nursing/ Allied Health or health- related degree.
- Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
- Ability to manage and support a team of skilled professionals across multiple sites and locations.
- Displays strong customer service ethic and attitude Ability to work on multiple tasks and projects simultaneously.
- High level communication and interpersonal skills Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
- Strong analytical skills and attention to detail.
- Good customer management skills for delivery of services to HammondCare and external customers
- Strong administrative and computer skills.
- A current Australian driver’s licence and willingness to travel intra and interstate
- Empathy and patience
- Desirable: Eligibility for registration as a Health Practitioner in Australia
- Evidence of study and or qualifications in the area of dementia
- Knowledge of supporting older people and carers living with dementia

About us

We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs,



background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare.

Benefits and Perks

- Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care.
- We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills.
- Plus, enjoy a $1,000 bonus for successful employee referrals.
- As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free.
- Pay less tax on your income and increase your take-home pay with these fantastic benefits!
- Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres.
- When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

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📌 Team Leader (City of Mitcham)
🏢 HammondCare
📍 City of Mitcham