This role is responsible for turning audit recommendations into practical action and measurable business improvement.

Key responsibilities

- The role leads governance, assurance and business improvement initiatives across Customer Support Services and supports the implementation and monitoring of agreed audit actions and recommendations.
- This role goes beyond identifying risks, reviewing controls and producing reports., you'll work closely with leaders and teams across the business to understand issues, identify root causes and implement practical improvements through frameworks, business documentation and staff engagement to strengthen governance, accountability and operational performance.
- A key focus of this role is to ensure audit findings,



review recommendations and improvement initiatives are translated into action and deliver measurable outcomes and improved business oversight and management of functions.
- For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Annahita Irani, A/Assistant Director Customer Support Services on or via email at

What you need

- When actions are agreed, you follow them through and hold yourself and others accountable for delivery.
- As part of our team, you will enjoy.
- You are someone who loves a challenge, takes ownership and sees things through to completion.

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📌 Principal Governance and Assurance Officer (Pool) (City of Stirling)
🏢 Department of Transport and Major Infrastructure
📍 City of Stirling