You will lead the Service Departments across both Dandenong and Ringwood locations, taking responsibility for driving labour sales, gross profit and Service Department profitability. The role is predominantly based at Dandenong, where you will also be hands-on in the Service Advisor function. You will be required to regularly travel to Ringwood to lead the team, drive performance and ensure both dealerships operate to the same high standards. This is a leadership role, but you won't be sitting in an office watching the workshop. You need to be comfortable moving between leading the business and working directly with customers.

Key responsibilities

Driving labour sales, gross profit and Service Department profitability

Maximising technician productivity, efficiency and workshop utilisation

Managing workshop capacity, bookings and daily workflow

Leading, coaching and holding technicians and service staff accountable

Monitoring KPIs and taking action when performance is below target

Improving customer retention and the overall service experience

Managing warranty performance, quality control and manufacturer standards

Working closely with Parts and Sales to maximise every customer opportunity

Controlling costs and improving departmental performance





Resolving customer issues quickly and professionally

About you

Experienced Service Manager, Workshop Manager or senior Service Advisor with a proven record of improving dealership performance

Understanding of workshop KPIs and how to improve them

Knowledge of technician productivity and efficiency

Understanding of labour sales and gross profit

Knowledge of workshop utilisation and capacity management

Understanding of customer retention

Knowledge of warranty and manufacturer requirements

Ability to lead a team and hold people accountable

Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome

Commercially driven, decisive and prepared to take ownership

About us

Joe Rascal is a performance-focused motorcycle group with a strong racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you are looking for a role where you can lead two Service Departments, influence results and be accountable for real business performance, this is the prospect.

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📌 Service Manager - Harley Davidson (Melbourne)
🏢 Joe Rascal Investments
📍 Melbourne