Job Description

Lead. Inspire. Grow with Coach.

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At Coach, we're known for crafting beautiful products, delivering exceptional customer experiences, and empowering our teams to thrive. We are seeking a passionate and results-driven Assistant Store Manager to join our team at Essendon DFO , supporting the Store Manager in driving store performance, leading a high-performing team, and bringing the Coach brand to life every day.

About the Role n

As Assistant Store Manager, you will play a key role in delivering an elevated customer experience while supporting all aspects of store operations. You will lead from the front, inspire your team to achieve sales goals, and foster a positive and inclusive culture that reflects the Coach brand.

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This is an exciting opportunity for an experienced retail leader looking to further develop their management career within a globally recognised luxury retail brand.

Key Responsibilities n

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- Support the Store Manager in achieving sales, KPI, and profitability targets
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- Deliver exceptional customer experiences and champion Coach's luxury service standards
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- Lead, coach, and develop team members to maximise performance and engagement
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- Drive clienteling initiatives and build long-term customer relationships
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- Assist with recruitment, onboarding, training, and succession planning
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- Support inventory management, visual merchandising, and store presentation standards
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- Ensure operational excellence, compliance, and loss prevention practices are maintained
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- Act as Store Manager in their absence, confidently overseeing daily operations
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About You n

You are a motivated retail leader who thrives in a fast-paced customer-focused environment.

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To be successful, you will have:

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- Previous experience in an Assistant Store Manager, Supervisor, or Team Leader role
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- Proven ability to drive sales performance and achieve KPIs
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- Strong coaching and people leadership skills
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- A passion for delivering exceptional customer service
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- Experience working in premium, fashion, luxury, or lifestyle retail environments is highly regarded
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- Excellent communication, organisation, and problem-solving capabilities
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- Tuesday to Saturday roster
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What We Offer nn
- Competitive salary package plus incentives
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- Generous employee discounts across Coach and Kate Spade
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- Career development and progression opportunities within a global organisation
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- Ongoing training and leadership development programs
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- A supportive, team-oriented, and inclusive team culture
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- The opportunity to represent one of the world's most iconic luxury brands
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If you're passionate about luxury retail, developing people, and delivering exceptional customer experiences, we'd love to hear from you.

📌 Assistant Store Manager Coach Essendon DFO (Essendon West)
🏢 Tapestry
📍 Essendon West