- Based at our brand new National office at 211 Wellington Road, Mulgrave
- Maximum term 12 months - parental leave cover
- National food service leader with the backing of Woolworths Group

Purpose of the role

Act as the first point of contact for P&C; enquiries, providing timely, practical and customer-focused advice to managers and employees. The role undertakes end to end employee relations case management matters, supports the consistent application of P&C; policies and industrial instruments, and contributes to the effective delivery and continuous improvement of P&C; services.

Key Responsibilities

- Provide practical P&C; advice and support to managers and employees.
- Undertakes end to end employee relations case management matters, including grievances, performance, conduct and policy breaches.
- Prepare, provide support and participate in Conciliation hearings.
- Interpret and apply P&C; policies, procedures, Awards, Enterprise Agreements and employment legislation.
- Prepare appropriate documentation and maintain accurate records of advice, change of employment terms and case activity.
- Escalate complex, sensitive or high‑risk matters to the P&C; Advisory Lead.
- Develop practical P&C; resources and identify opportunities to simplify and improve P&C; processes.




- Support broader P&C; projects, programs and initiatives as required.

Key Competencies, Skills and Qualifications

- Tertiary qualification in Human Resources, Business, Commerce or a related discipline.
- Relevant experience in a P&C; advisory, employee relations or shared services role.
- Sound knowledge of Australian employment legislation, Awards and Enterprise Agreements.
- Robust communication, organisation, problem-solving and case management skills.
- Customer-focused and able to build effective working relationships.
- Professional judgement, attention to detail and the ability to maintain confidentiality.
- Proficiency in P&C; systems and Microsoft Office, with an interest in using technology and AI to improve service delivery.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

PFD Food Services is an Equal Employment Opportunity employer

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📌 P&C Advisor (Melbourne)
🏢 Pfd Food Services
📍 Melbourne