Business Improvement and Engagement Officer

Requisition Number: 1328

Salary Range: $102,167.42 - $110,382.66 per annum

Position Type: Full-Time Permanent

Location: Council Chambers, 119-145 Spence Street, Cairns

Application Close Date: Sunday, 4 October 2026 at 11.30pm AEST

Are you passionate about driving business performance and building strong community connections? Join our Community Spaces Branch and play a key role in shaping engagement strategies, improving processes and supporting critical business functions.

What We’re Looking For

- Tertiary qualification in Business Communications, Data Science or Project Management or extensive demonstrated experience in a relevant field.
- Experience in business performance management as well as community and stakeholder engagement best practice.
- Demonstrated ability to deliver small to medium projects including research, data analytics, scheduling, planning and coordination skills.
- High level skills in the areas of process improvement and business performance improvement.
- Robust skills in reporting, analytics, dashboards, PowerBI and similar data visualisation tools.
- Excellent communication and interpersonal skills and demonstrated ability to engage with and build strong relationships with key stakeholders.

What You’ll Be Doing

- Lead business improvement initiatives through analysis, process review, stakeholder consultation and implementation of sustainable solutions.




- Manage projects from initiation through to implementation and evaluation, including scope, risks, issues, timelines and outcomes.
- Work across the Directorate and with internal stakeholders to identify and deliver continuous improvement opportunities that enhance customer outcomes.
- Facilitate workshops, consultation activities and information gathering to support project and business improvement outcomes.
- Provide professional advice and support to stakeholders on business improvement, reporting, systems and process enhancement.

Some benefits we offer:

- Achieve work / life balance with flexible working arrangements
- Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
- Recharge with up to 5 weeks annual leave
- Up to 3 weeks personal leave
- Cherish family time with up to 14 weeks paid parental leave
- Grow personally and professionally with learning and development opportunities
- Salary sacrifice opportunities
- Relocation assistance may be available for preferred candidates.

We are committed to:

- Fostering a collaborative and inclusive work environment
- Embracing innovation and continuous improvement
- Cultivating a culture of professional growth and support

Council’s Recruitment Team can be contacted via:

Phone:

Website: Employment at Council | Cairns Regional Council

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📌 Business Improvement and Engagement Officer (Cairns Regional)
🏢 Cairns Regional Council
📍 Cairns Regional