As the Retail Manager at Friends Grocer, you will oversee day-to-day store operations, lead staff, maintain high customer service standards and support the overall performance of the business. You will ensure the store is efficiently managed and provides a high standard of customer service while driving sales performance and operational excellence.

Key responsibilities

- Oversee the day-to-day operations of Friends Grocer, ensuring the store is efficiently managed and provides a high standard of customer service
- Determine appropriate product ranges, product mix, stock levels and service standards based on customer needs and store requirements
- Develop and implement purchasing strategies to maintain adequate stock levels, minimise wastage and ensure products are available to customers
- Formulate and implement pricing, purchasing and promotional strategies in line with business objectives and market conditions
- Coordinate and implement marketing, promotional and advertising activities to promote the store's products, services and special offers
- Monitor sales performance and identify opportunities to improve revenue, customer satisfaction and overall store performance
- Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions
- Monitor inventory and coordinate stock ordering, receiving, storage and replenishment to ensure efficient stock management
- Prepare and manage store budgets, monitor expenditure and assist with achieving financial and operational targets
- Recruit, select, train,



supervise and support retail staff to ensure employees understand their responsibilities and maintain expected service standards

About you

- Bachelor's degree in Business Management or a related field
- Minimum 1-2 years of relevant experience in retail management, grocery retail, store management or a related field
- Demonstrated experience managing day-to-day retail store operations, preferably within a grocery or supermarket environment
- Strong knowledge of stock management, purchasing, inventory control and merchandising
- Strong leadership skills with the ability to recruit, train, supervise and motivate staff
- Excellent customer service and communication skills, with the ability to handle customer enquiries and resolve issues professionally
- Solid financial and business management skills, including budgeting, cost control and monitoring sales performance
- Strong organisational and time-management skills, with the ability to manage multiple tasks and meet deadlines
- Good analytical and problem-solving skills, with the ability to review sales, stock and financial information
- Knowledge of WHS/OHS requirements and the ability to maintain a safe workplace for staff and customers

About us

FORAM SKY PTY LTD, trading as Friends Grocer, is a retail grocery business focused on providing customers with a convenient and reliable shopping experience. Operating in the grocery retail sector, the business is committed to maintaining efficient store operations, quality customer service and a well-presented retail environment.

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📌 Retail manager (Sydney)
🏢 Foram sky
📍 Sydney