Job Description

Must Have Skills: Workato Integration Platform

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GoAnywhere Managed File Transfer (MFT)

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Nice to Have Skills: AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway, etc.)

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Detailed Job Description:

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1. Robust experience supporting and administering Workato-based integration platforms in enterprise environments.

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2. Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuring high availability and business continuity.

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1. Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates.

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2. Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact.

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3. Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets.

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4. Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight.

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5. Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues.

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6. Monitor, troubleshoot, and optimize integration workflows, MFT processes, event-driven architectures, and cloud-based components across the support landscape.

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7. Manage production deployments, release validations,



and post-implementation support activities while ensuring minimal disruption to business operations.

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8. Ensure platform security, data integrity, compliance, and governance standards are maintained across Workato, GoAnywhere MFT, AWS services, and related integration components.

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9. Implement and maintain monitoring, alerting, and observability capabilities to proactively identify and address operational issues.

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10. Conduct root cause analysis (RCA) for major incidents and drive preventive actions to reduce recurring issues and improve platform stability.

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11. Maintain operational runbooks, support procedures, knowledge repositories, and disaster recovery documentation.

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12. Collaborate with architecture and engineering teams to recommend platform improvements, automation opportunities, and operational best practices.

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13. Support audits, compliance reviews, security assessments, and governance activities related to integration services.

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14. Experience working with cloud technologies, including AWS services, event-driven architectures, APIs, integrations, and managed file transfer solutions.

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15. Familiarity with ITIL processes, service management tools (ServiceNow/Jira), monitoring tools, and enterprise support frameworks.

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16. Ability to manage multiple priorities in a fast-paced production support environment while maintaining a strong customer-focus and ownership mindset.

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Certifications Needed: Workato Pro1, Pro2, Pro3 n
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📌 Production Support with Workato (Perth)
🏢 XPT Software Australia Pty
📍 Perth