Customer Service Consultant - Energy Distribution - Work from Home

Rotating Roster: Monday to Friday 8:00am to 6:00pm

Hybrid Model work opportunity!

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 50,000 outsourcing experts across 13 countries that are committed to enhancing the customer experience for clients.

About the Role

Startek is currently seeking customer-focused individuals to join our Energy Distribution team as an Inbound Customer Service Consultant.

As the first point of contact for customers, retailers and business partners, you will provide accurate information and support regarding electricity network services. You will handle inbound enquiries, investigate customer requests, complete associated administration tasks, and ensure all interactions are managed efficiently, professionally, and in line with regulatory requirements.

Working in a supportive team workplace, you will build strong relationships with customers and stakeholders while delivering exceptional service and helping to resolve enquiries with confidence and care.

What's in it for You?

Start Date: Monday, 28 September 2026

Roster: Monday to Friday, rotating shifts between 8:00am and 6:00pm

Permanent Part-Time Position

$27.97 per hour + superannuation + leave entitlements

Guaranteed minimum 35 paid hours per week

Four weeks of paid training in our Melbourne Docklands office

Hybrid working opportunities available following successful completion of training and achievement of performance and competency requirements

Ongoing coaching, support and career development opportunities

Reward and recognition programs

Social club and team engagement activities





Smart casual dress code

Convenient Melbourne CBD office location

Supportive, cooperative and inclusive team culture

Please note: All applicants will be required to complete a National Criminal History Check (conducted by Startek). Any offer of employment will be subject to a satisfactory outcome.

What We're Looking For

We're looking for people who are passionate about helping others and thrive in a fast-paced customer service environment.

To be successful in this role, you will bring:

Previous customer service experience in retail, hospitality, contact centres, administration or other service-based environments (highly regarded)

Strong verbal and written communication skills

Excellent problem-solving and decision-making abilities

Strong organisational and time management skills, with the ability to manage competing priorities

The ability to work independently while contributing positively to a team environment

High attention to detail and accuracy

Confidence learning new systems and navigating multiple applications simultaneously

Resilience and professionalism when handling complex or challenging enquiries

Intermediate computer skills, including Microsoft Office and Outlook

Why Join Startek?

At Startek, we believe our people are our greatest asset. We are committed to creating a supportive workplace where employees are empowered to learn, grow and succeed. Whether you're looking to build a long-term career in customer service or take the next step in your professional journey, you'll have access to ongoing training, development and career progression opportunities.

Diversity & Inclusion

Startek is committed to fostering an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, abilities, experiences and identities.

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📌 Customer Service Consultant - Energy Distribution - Work from Home (Melbourne)
🏢 Startek Australia
📍 Melbourne