Administration Assistant – SharePoint & Systems

Erker Safety Pty Ltd – Garbutt, Townsville
Full-time | $60,000 – $70,000 + super

About the role

Erker Safety is looking for an experienced Administration Assistant to join our existing administration team.

We want to be clear about what this role involves.

This is an administration role first.

The day-to-day work includes data entry, document formatting and manipulation, current client setup, file management, maintaining records and general administration.

We are looking for someone who genuinely enjoys this type of work, takes pride in accuracy and organisation, and is comfortable working within established systems and processes.

However, this particular administration position also requires someone with strong hands-on systems knowledge.

We need someone who can confidently work with Microsoft SharePoint, Microsoft Forms and Microsoft 365, manage user access and permissions, troubleshoot login and authentication issues, assist clients having difficulty accessing our ODIN portal and make basic changes or fixes through our website backend.

This is not an IT development or systems transformation role. Our systems and processes are already established. We need someone who can maintain them, implement new clients into them and troubleshoot issues when they arise.

What you'll be doing

- Data entry and general administration

- Document formatting, manipulation, uploading and filing

- Setting up new clients within our existing systems

- Maintaining client records, files and information

- Maintaining SharePoint document libraries, files,



folders and permissions

- Creating, maintaining and troubleshooting Microsoft Forms

- Assisting with Microsoft 365 users, access and permissions

- Troubleshooting single sign-on, authentication and user access issues

- Assisting clients with access to our ODIN portal

- Troubleshooting general email/Gmail and system issues

- Making basic changes and fixes through our website backend/CMS

- Maintaining the accuracy and organisation of our existing systems

- Supporting the administration team with general day-to-day tasks

What we're looking for

Existing hands-on SharePoint and Microsoft systems experience is important for this position.

We're particularly interested in experience with:

- SharePoint document libraries and file structures

- SharePoint permissions and access

- Microsoft Forms

- Microsoft 365 users and permissions

- Single sign-on and authentication

- Troubleshooting user access and login problems

- Website backend/CMS maintenance

- General IT and email troubleshooting

You don't need to be an IT specialist. We're looking for an experienced administrator who is technically confident and capable of troubleshooting everyday systems issues.

Just as importantly,



you need to be comfortable with the routine administration that comes with the position. Data entry, document work and file management are a significant part of the role.

About you

You’ll be a good fit for this position if you:

- Have strong attention to detail

- Are organised and accurate

- Have strong typing, Microsoft Word and Excel skills

- Enjoy completing detailed administrative work

- Are confident troubleshooting problems when they arise

- Can follow established processes consistently

- Are comfortable working independently while being part of a small administration team

- Take pride in keeping systems, records and information organised and up to date

- Are comfortable maintaining established systems rather than needing to continually redesign them

We welcome suggestions and improvements where they’re genuinely needed, but this role is primarily about maintaining and supporting systems that are already in place.

About Erker Safety

Erker Safety is an established workplace health and safety consultancy based in Townsville, supporting local businesses.

You’ll be joining an existing administration team and reporting directly to our Administration Manager.

We have established systems, processes and long-term clients, and we’re looking for someone who can become a reliable long-term member of our team.

We’re not looking to fill the position simply for the sake of filling it. We’re looking for the right person with the right combination of administration and systems experience.

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📌 Administration Assistant – SharePoint & Systems (Townsville City)
🏢 Erker Safety
📍 Townsville City