Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.

About the Role

- Deliver exceptional customer service across multiple communication channels
- Respond to and resolve enquiries or refer matters to the appropriate team
- Manage participant and stakeholder interactions professionally and efficiently
- Undertake administrative and operational support activities
- Monitor and manage shared inboxes and customer requests
- Conduct outbound calls and follow-up activities
- Assist with research, reporting, and project support tasks
- Work collaboratively within a team environment to achieve service outcomes
- Contribute to process improvements and continuous service delivery enhancements

Key Criteria To be successful in this role, you will demonstrate:





- Previous experience in customer service, service delivery, administration, or a similar customer-facing role
- Excellent written and verbal communication skills
- Strong interpersonal skills and the ability to build positive relationships
- Empathy and professionalism when handling sensitive or challenging situations
- Sound problem-solving and decision-making abilities
- Strong organisational skills with the ability to manage competing priorities
- High attention to detail and commitment to accuracy
- Ability to adapt to changing priorities and work effectively in a dynamic environment
- A cooperative approach and willingness to contribute to a positive team culture

What's Required

- Ability to attend the office full-time for the initial 12-week training and onboarding period
- Capacity to work onsite in the nominated location
- Australian Citizenship
- Ability to obtain and maintain any required clearances or checks

Available Locations:

- Bega
- Coffs Harbour
- Katoomba
- Windsor
- Parramatta
- Penrith
- Tamworth
- Tweed Heads
- Wollongong

If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client, we encourage you to apply today.

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📌 Business Support Officer (Katoomba)
🏢 Chandler Macleod Group
📍 Katoomba